Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent: 37.5 hrs over 5 days
- Hours
- Full time - 37.5 hours per week
- Job ref
- 407-MLTC-7826866
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Healthcare NHS Trust
- Town
- Walsall
- Salary
- £31,049 - £37,796 per anum pro rata
- Salary period
- Yearly
- Closing
- 26/03/2026 08:00
- Interview date
- 13/04/2026
Employer heading
Care Group Support Officer
NHS AfC: Band 5
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
Care Group Support Officer - Medicine
The Division of Medicine are looking for a highly motivated individual to provide comprehensive business and administrative support to the Care Group Management Team ensuring effective performance monitoring, service development and operational delivery.
The successful candidate will have experience of 18-Week Referral to Treatment wait list management, management of outpatient performance, preparing high-quality reports, dashboards and presentations along with the ability to extract and analyse data from a variety of sources. Good communication and organisational skills are essential in order to arrange and participate in meetings and liaise with clinicians and stakeholders.
Please contact Hannah Beattie on [email protected] if you wish to have an informal chat regarding the position.
Main duties of the job
To support the Care Group Management by inputting and extracting data from a number of sources in the development of dashboards, reports and updates relating to the 18 week RTT
Monitor the Care Group PTL on a daily basis
Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.
Interpret the PTL and identify data quality issues
Interpret the PTL and identify any capacity issues
Support the Care Group Management team by liaising with clinicians to develop actions to address 18 week RTT risks
To support the Care Group Management team in developing capacity and demand models for clinical specialties
Support the Care Group Management team in the development of service reviews and subsequent service redesign.
Liaise with clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
The role of this position is to support the Care Group Management team in the delivery and monitoring of operational performance ensuring adherence to local and national targets.
In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met. The role will be required to liaise with senior clinicians to ensure continuity of service and implementation of agreed local, trust wide and national protocols and procedures.
The post holder will also be required to ensure that robust escalation processes are in place to assist with the delivery/sustainability of performance targets/standards within areas of responsibility and ensure that teams are aware of their responsibilities in relation to adhering to such processes.
Person specification
Qualifications
Essential criteria
- Degree level qualification in relevant subject or equivalent knowledge skills and experience
- Qualification in IT packages, ECDL or equivalent
Skills and Aptitudes
Essential criteria
- Ability to work using own initiative
- Ability to work effectively as part of a team
- Effective decision-making skills
- Demonstrates motivation
- Effective analytical skills
- Ability to input and extract data
- Ability to produce comprehensive data sets
- Effective interpersonal skills
- Effective written and verbal communication skills
- Experience of supervising / managing staff
- Experience of involvement in service redesign
- Effective time management skills
Knowledge
Essential criteria
- Basic awareness or knowledge of NHS policy relating to patient access
- Knowledge of confidentiality and data protection issues
Experience
Essential criteria
- Working knowledge of Microsoft Office applications
- Experience of working within multi-professional teams
- Ability to input and extract data
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hannah Beattie
- Job title
- Care Group Manager
- Email address
- [email protected]
- Telephone number
- 07815467264
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