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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 2
Contract
7 months (Fixed term contract)
Hours
Full time - 37.5 hours per week (Monday - Friday, 9am - 5pm)
Job ref
407-WCCSS-7865963
Employer
Walsall Healthcare NHS Trust
Employer type
NHS
Site
Walsall Manor Hospital
Town
Walsall
Salary
£24,465 per annum
Salary period
Yearly
Closing
21/04/2026 23:59
Walsall Healthcare NHS Trust logo

Receptionist

NHS AfC: Band 2

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement. 

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.
 
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.
 

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant.  The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community.  As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

 

 RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

 

 

Job overview

Clinical Measurement Unit (CMU) are are looking for a Receptionist to support the administrative function of the department. The Receptionist plays a key role in supporting all visitors to the department, whilst also working as part of the Administration Team to provide administrative support to the three disciplines within CMU.

Main duties of the job

Public facing reception duties receiving patients, carers and other visitors to the department.

Attend patients for appointments on the department booking system.

Arrange patient transport following clinic attendance. 

Process incoming electronic/paper requests for Diagnostic testing on CRIS booking system.

Answering incoming calls from patients and internal/external staff and colleagues and dealing with non-clinical enquiries.

Contact patients to confirm attendance at scheduled appointments.

Supporting with clinic booking and sending out appointments to patients. 

This role will be based at Walsall Manor Hospital. Flexibility to work within the Clinical Support Services Care Group may be required on occasion to support operational needs.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. 

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for detailed requirements of the role. 

Person specification

Qualifications

Essential criteria
  • GCSE Maths & English at grade C or 4/5
  • Good understanding of IT including Microsoft Office applications.
Desirable criteria
  • Customer Care or Administration related qualification.

Knowledge

Essential criteria
  • Experience in office and administration procedures.
Desirable criteria
  • Experience of working in patient facing administrative role.
  • Experience of appointing clinic appointments and outcomes.
  • Experience of working in a health care office environment.

Skills

Essential criteria
  • Able to work on reception area meeting and greeting patients/other visitors to the department.
  • Excellent reception and telephone skills.
  • Ability to work under pressure and to tight deadlines.
  • Attention to detail/accuracy in data entry.
Desirable criteria
  • Knowledge of CRIS booking system.
Apprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleMindful employer. Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Armed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Zoe Baggott
Job title
Administration Team Leader
Email address
[email protected]
Telephone number
01922 656583

If you have problems applying, contact

Address
Walsall Healthcare NHS Trust
Pleck Road
Walsall
WS2 9PS

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