Detailed job description and main responsibilities

· To be responsible for the triage & assessment of care needs of children, young people and parents/carers who contact the SPA.

· Demonstrate high level of judgmental/analytical skills when interpreting and performing assessments and care planning via the telephone, text and virtual consultations

· Provide consultations & information (verbal and/or written reports) to other professionals who need advice and guidance about children and young people’s health and wellbeing, working within policies to maintain patient confidentiality, child and adult safeguarding and information sharing

· Maintain accurate and up to date nursing records, maintaining patient confidentiality, and statistical records as required by the service.

· Work with other professionals to promote multidisciplinary / multiagency working.

· Be able to utilise the service pathways of care, sign post and/or refer to multi-agency pathways and services and/or escalate concerns when appropriate, including multi-agency liaison.

· Coordinate and have oversight of daily workload of SPA, showing appropriate time management

· Provide excellent evidence based clinical triage.

· Identify poor professional practice and take appropriate action to address it.

· Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business and demonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trust policies and procedures.

· Assist the senior leadership team in strategies that promote quality assurance, Clinical Governance and quality audit.

· Develop clinical skills and access training as required / directed to enable participation in future service developments.

· Assist in the supervision of qualified and unqualified staff and facilitate their continuing professional development.

· Ensure effective learning experiences and opportunities to achieve learning outcomes for students and the provision of learning opportunities.

· Communicate information to children, young people and parents/carers with empathy and reassurance.

· To ensure that patients and users of the service are involved and to assist in providing links with the public and PAL’s i.e. to pick up on the themes of complaints and report clinical concerns.

· To participate in service user forums.

· To maintain a patient led focus in all aspects of care and co-ordination.