Job summary
- Main area
- HR
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 387-TS1432-KM-C
- Employer
- University Hospitals Bristol and Weston NHS Foundation Trust
- Employer type
- NHS
- Site
- Both Trusts, (BRI, NBT or Weston ) & some remote working
- Town
- Bristol
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 30/04/2026 23:59
Employer heading
Group Temporary Staffing Administrator
Band 3
North Bristol NHS Trust (NBT) and University of Bristol and Weston Hospital Trust (UHBW) are working towards merging as one organisation from summer 2026.
This will not affect staff applying for positions directly with UHBW.
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
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Job overview
Do you have previous experience in delivering great customer service? Do you thrive in fast paced environments? If so, keep reading!
We are currently recruiting for Group Temporary Staffing administrators to join our new formed Group Temporary Staffing Team based in Bristol.
This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non-clinical functions within the Bristol Hospital Group. Our Group temporary staffing administrators support across multiple sub-teams working as part of either the call centre, governance, or locum teams.
We are currently recruiting for a full-time call centre administrator. The call centre roles would involve shift work and working 1-2 weekends a month. Our service runs 365 days a year, which includes bank holidays. Please refer to the job description for more information. The roles could be based at either Southmead Hospital, St James Court near the BRI, or Weston General hospital
Main duties of the job
Your day-to-day duties will include but may not be limited to:
- Act as the first point of contact for temporary staffing queries via phone, email, and temporary staffing systems, ensuring a professional and responsive service.
- Communicate with staff regarding governance concerns, shift cancellations, changes, or reassignments.
- Provide advice to callers, including bank workers, agencies, department managers, and members of the public.
- Maintain clear and effective communication within the team and with service users, ensuring accurate handovers and updates.
The ideal candidate will:
- Have strong communication skills and the ability to confidently communicate to key stakeholders
- Previous customer service experience, and call centre experience would be
- Have previous experience in a staffing environment
- Ideally have previous experience working in an NHS setting although this is not essential
- Have a flexible working approach
In reward for your hard work and dedication we offer:
- 27 days holiday allowance + 8 for bank holiday allowance
- On-going training and development within a supportive team
- Industry leading pension scheme
- Access to a multitude of discounts in local and national companies
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a detailed job description and main responsibilities please see the job description and person specification document attached to this advert.
Person specification
Qualifications
Essential criteria
- English and Maths GCSE (Grade 5 or above) or equivalent level or experience
- Business Admin NVQ Level 2 or equivalent experience
Knowledge and Experience
Essential criteria
- Excellent customer service experience, including handling queries, complaints, and sensitive information
- Proven accuracy in both written and verbal communication, with attention to detail
- Ability to remain calm and focused under pressure, maintaining a high standard of customer service despite frequent interruptions or urgent demands
- Confident user of Microsoft Office applications and related software, including databases and spreadsheets, with experience inputting and updating electronic records
- Demonstrated ability to use initiative and sound judgement to deliver a responsive, customer-focused service
- Flexible and adaptable approach to work, with a willingness to support changing priorities and team needs
- Reliable and trustworthy, with the ability to handle confidential and sensitive information appropriately
Desirable criteria
- Call centre experience
Applicant requirements
You must have appropriate UK professional registration.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Mel Price
- Job title
- Group Temporary Staffing Operations Lead
- Email address
- [email protected]
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