Job overview

The EUC Desktop Engineer role reports to the EUC Desktop Manager and is responsible for providing proximity-based support for the Buckinghamshire Healthcare NHS Trust end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the offices, clinics and hospitals that fall under the Buckinghamshire Healthcare NHS Trust.

Main duties of the job

·       Drive high levels of customer service and satisfaction.

·       Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance.

·       Provide effective Problem management through trend analysis and investigation.

·       Provide remote and hands-on support for all end user computing software and devices deployed by the Trust.

·       Ensure excellent verbal and written communications are applied at all times.

·       Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices.

·       Provide technical support for the Trust’s healthcare applications.

·       Ensure appropriate and up-to-date documentation is maintained at all times.

·       Adhere to the Trust’s internal processes and procedures.

·       Flexibility to travel and move equipment between the Trust’s sites.

·       Complete desk and equipment moves.

·       Assist colleagues and drive positive team work.

·       Identify areas of improvement.

·       Act as resource for Projects when required including out of hours support.

·       Action and complete any other tasks assigned by your manager.

·       To be part of the department on-call rota where appropriate to provide out of hours support for key systems and infrastructure

·       To be available to support emergency planning, disaster recovery and business continuity processes

·       Patching network points/Assist network team when required 

Working for our organisation

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. 
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.