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Job summary

Main area
MFOP
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (rotation days and nights)
Job ref
434-CR7256016
Employer
Buckinghamshire Healthcare NHS Trust
Employer type
NHS
Site
stoke mandeville
Town
Aylesbury
Salary
£24,937 - £26,598 per Annum, pro rata
Salary period
Yearly
Closing
28/07/2025 23:59

Employer heading

Buckinghamshire Healthcare NHS Trust logo

Healthcare support worker

Band 3

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

  • Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
  • Nationally recognised for urology and skin cancer services
  • Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
  • Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer. 

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

 

Job overview

Freedom to act

·            Organises own work tasks day to day, practicing in line with Trust policies and procedures at all times, using own initiative when appropriate.

·            Through the appraisal system, ensures own training needs are identified and mandatory training is kept up to date in conjunction with the Ward Manager.

·            Will act as an associate link nursing assistant for a particular area of practice and feedback information/developments to colleagues.

·            Takes part in education and training programmes appropriately.

 

Working conditions

 

·            Ensures that the ward/department is clean by making regular checks and cleaning when required to maintain a high standard and reports findings to senior staff.

·            Frequently exposed to unpleasant conditions within the clinical areas for example foul linen and bodily fluids.

·            Exposure to hazardous chemicals.

 

Key attitudes and behaviours

 

  • Collaborative

·       Good communication

·       Caring and compassionate

·       Responds positively and acts promptly

·       Foster positive relationships with multi-disciplinary team

Acts as a role model

 

Main duties of the job

Main Duties and Key Responsibilities

Communication and relationships

·       Liaises with members of the team within the ward 9/department, to ensure care is delivered to the patient both effectively and efficiently

·       Updates registered staff in a timely manner of any deterioration of the patient’s clinical condition.

·       Maintains confidentiality throughout all communication.

·       Maintains effective communications between patients, 

·       Welcoming patients and their relatives to the ward/department.

·       supporting and demonstrating 1:1/enhanced care supervision using tact and empathy, supporting communication.

·       Supports registered nursing staff by carrying out accurate record keeping, always taking and relaying verbal and written messages promptly and respecting confidentiality.

·       Attends staff meetings, 

·       Reports complaints or concerns to the Nurse in charge/shift leader.

·       Acts as an ambassador/role model for the organisation.

·       Maintain professional boundaries and working relationships with patients and colleagues.

 

Knowledge

·       Is aware of local policies and initiatives which impact on patient and nursing care

·       Knows how to access Trust policies and procedures. 

·       Mentors/Supports new members of the nursing assistant workforce after 12 months of service

·       To participate in ongoing training relevant to the scope of the role ·       Participate in annual staff appraisal staff development and in-

Working for our organisation

 Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. 

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Detailed job description and main responsibilities

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

  • As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
  • We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.  
  • We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

  • We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
  • As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
  • Greater diversity within our BHT family improves positive outcomes for the people and communities we serve. 

 What do we stand for?

  • Our vision is to provide outstanding care, support healthy communities and be a great place to work.
  • Our mission is to provide personal and compassionate care every time.
  • Our CARE values are collaborate, aspire, respect and enable.

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

Person specification

EXPERIENCE

Essential criteria
  • • Experience of working with people, ideally in a front-line customer service role.
Desirable criteria
  • • Experience of providing person centred care.

KNOWLEDGE, SKILLS & COMPETENCE

Essential criteria
  • • An understanding of the importance of patient confidentially and privacy.
  • • Demonstrates a caring, compassionate and empathetic approach to patient’s and colleagues, whilst having a professional approach.
  • • Recognise how patients and colleagues need to be treated with dignity and respect and can demonstrate these behaviours in their daily work.
  • • Good verbal and written English communication skills.
  • • The ability to respond with kindness and humanity to patients.

EDUCATION, QUALIFICATIONS & TRAINING

Desirable criteria
  • • Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience
  • • Willing to work towards Level 2 functional skills (Math & English)
  • • Care Certificate/working towards

BEHAVIOURS & VALUES

Essential criteria
  • • Flexibility in shift/working patterns to meet the needs of the service.
  • • Works effectively as a team.
  • • Is of good health and good character
  • • Willing to accept additional responsibilities as delegated by senior staff.
  • • Always acts with honesty and integrity.
  • • Professional approach.
  • • Displays BHT Values

Employer certification / accreditation badges

Veteran AwareApprenticeships logoPositive about disabled peopleArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStep into healthNational Preceptorship for Nursing Quality Mark

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hilary Bickerton
Job title
Ward Sister
Email address
[email protected]
Telephone number
01296315190
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