Job summary
- Main area
- Breast Unit
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 180-B-CVA377-467
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division B
- Town
- Cambridge
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 15/03/2026 23:59
Employer heading
Appointment Bookings Co-ordinator
Band 3
Job overview
An exciting opportunity has arisen for an Appointment Bookings Co-ordinator to join our team in the Breast Unit. You will play a crucial role in the booking of clinic appointments.
Main duties of the job
To deliver and maintain a professional administration service to The Cambridge Breast Unit and to all users including patients, relatives and colleagues. This role will be working within the Cancer side of the Breast Unit. You will be working closely with the cancer bookings team, liaising with GPs, consultants, radiologists, specialist nurses and the secretarial team.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 15th March 2026
Interviews are due to be held on 24th March 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service/ Business Admin/ ITQ or equivalent experience
Experience
Essential criteria
- Experience of working in a busy administrative/office environment or reception role
- Prioritising, planning and organising own tasks
- Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached
- Experience of customer service or dealing with the public
- Experience of dealing with difficult situations and confrontations
- Data entry experience
- Experience of IT packages - Microsoft office
Desirable criteria
- Previous experience of working in NHS
- Experience of call handling
Knowledge
Essential criteria
- Understanding of confidentiality and data protection
- Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues
- Knowledge of bespoke and general IT systems and using multiple softwares
Desirable criteria
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems
- Knowledge of RTT and Cancer Targets
Skills
Essential criteria
- Ability to work as part of a team
- Good communication skills including telephone, email, face to face
- Ability to learn and adapt to complex processes and procedures
Desirable criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Law
- Job title
- Administrator
- Email address
- [email protected]
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