Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (09:00am - 17:00pm)
- Job ref
- 310-ASMH-7894551
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- 53 Thorpe Road
- Town
- Peterborough
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 04/05/2026 23:59
Employer heading
Administrator
Band 3
Job overview
An exciting opportunity has become available for an experienced administrator to join our Liaison and Diversion Service, which supports people of all ages with vulnerabilities who find themselves in contact with the criminal justice system.
You will act as the team’s organisational anchor, providing essential administrative support to ensure the smooth running of the service. This includes managing diaries and clinics, handling telephone calls in a professional and compassionate manner, maintaining accurate electronic records, and producing high‑quality correspondence and reports. Your attention to detail will play a key role in supporting accurate data collection and commissioner reporting, helping the service evidence outcomes, performance, and impact.
Main duties of the job
- Is kind, caring, and motivated by a genuine desire to support vulnerable individuals and frontline clinicians
- Is friendly and approachable, with a sense of humour that positively contributes to team morale
- Is hardworking and reliable, able to manage a varied workload and remain organised under pressure
- Demonstrates professionalism and respect, consistently modelling CPFT values
- Is confident using IT systems and undertaking data entry, with a strong focus on accuracy and timeliness for commissioner reporting
- Has excellent communication skills, both verbal and written
- Works well as part of a team and is willing to support colleagues across Liaison and Diversion, Community Forensics, and the LD Intensive Support Team
- Is flexible and adaptable, able to respond effectively to changing priorities in a fast‑moving service environment
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
- Word processing of all forms of correspondence, reports and summaries that are required by the team.
- Undertake diary management for clinicians and/or managers, as required.
- Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
- Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by Line Manager and/or other managers.
- Provide cover as directed by Line Manager for other members of the admin team in
their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. - Identifies and challenges unacceptable practice of peers and colleagues respectfully, and takes appropriate action to resolve.
- Models behaviours that treat others with dignity, respect and compassion.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCE/GCSE standard
- RSA Stage II/NVQ Level 2 in Administration or equivalent
- Good command of written English
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
- Experience of supporting a multi-disciplinary team
Desirable criteria
- Previous experience of working in a NHS Office environment
- Experience in using computer programmes including health care IT systems
Skills & Abilities
Essential criteria
- Good IT skills (MS Office)
- Ability to deal with typing letters or reports which may contain distressing information
- Ability to work as part of a team
- Ability to work on own initiative
Desirable criteria
- Knowledge of Data Protection Act
- Knowledge of medical terminology
Knowledge
Essential criteria
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Georgia Johnston
- Job title
- Admin Team Lead
- Email address
- [email protected]
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