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Job summary

Main area
Portering
Grade
Band 2
Contract
Permanent: 37.5 hours - Any 5 days out of 7 - 7.5 hours shifts excluding 30 minute break
Hours
Full time - 37.5 hours per week (37.5 hours - 3 week rolling rota. Week 1 Sunday 1400-2200 – Monday 1400-2200 – Tuesday Day off – Wednesday Day off – Thursday 1400-2200 – Friday Day off – Saturday 0600-1400 Week 2 Sunday 0600-1400 – Monday Day off – Tuesday 0600-1400 – Wednesday 0600-1400 – Thursday 0600-1400 – Friday 1400-2200 – Saturday Day off. Week 3 Sunday 1400-2200 – Monday 1400-2200 – Tuesday 1400-2200 – Wednesday 1400-2200 – Thursday Day off – Friday 0600-1400 – Saturday 1400-2200.)
Job ref
001-EA026-0626
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
University of Llandough
Town
Penarth
Salary
£26,300 per annum
Salary period
Yearly
Closing
22/06/2026 23:59

Employer heading

Cardiff and Vale University Health Board logo

Portering Operative

Band 2

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.


 

Job overview

The Portering operative will work as an essential part of the UHB team. The focus of the role is to support the Facilities team with non-clinical tasks in the Portering, Reception and Postal departments. Staff will need to cover all service tasks as required and to cover absences of others. To provide an effective and friendly support service to patients, visitors and staff at all times, whilst giving a comprehensive Reception, Portering and Reception service to the UHB across the sites.

 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The transport of patients between wards and departments in means of wheelchair, trolley.

General moving, delivery and collection duties relevant to the area of work, which may include driving duties.

Collection and delivery of  blood products (Within UHB and departmental agreed procedures).

Removal and replacing of empty medical gas cylinders, fitting of flow meters in accordance with the appropriate procedure.

Conveying deceased to the mortuary, accepting deceased from other hospitals within the UHB and community deaths in accordance with the appropriate procedure.

Departmental Portering duties relevant to the department being worked in and consistent with Portering and Postal duties.

Collect cardboard, electrical, metal, furniture etc. and deliver to agreed central area.

Covering desk duties subject to overall departmental needs. 

Respond to emergency calls as directed.

To provide ‘on the job’ demonstration new staff.  

 Develop and maintain an understanding of UHB and department policies / protocols ensuring full compliance at all times of the UHB

Confidentiality Policy whilst performing duties.

Assisting in the setting up of Decontamination Tent should the need arise.

Requests to assist in emergency situations will be less frequent and may include the following: fire, missing patient and children, major Incident alerts, trauma calls, etc. These ad-hoc requests will require the post holder to make an adjustment to their normal duties prioritising their work as necessary. 

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

The transporting of patients between wards and departments in means of wheelchair, trolley, bed and walking escort

To assist medical/nursing staff in the transferral of patient’s as directed. 

General moving, delivery and collection duties relevant to the area of work, which may include driving duties.

Collection and delivery of specimens, results and blood products (Within UHB and departmental agreed procedures).

Removal and replacing of empty medical gas cylinders, including the fitting of flow meters in accordance with the appropriate procedure.

Conveying deceased to the mortuary, accepting deceased from other hospitals within the UHB and community deaths and assist with patient viewing in accordance with the appropriate procedure.

Departmental Portering duties relevant to the department being worked in and consistent with Portering and Postal duties

Collect cardboard, electrical, metal, furniture etc. and deliver to agreed central area.

To be vigilant and security conscious while on the UHB site working closely with the security department.

Covering desk duties subject to overall departmental need and by agreement of the individual porter familiarity of the role. 

Respond to emergency calls as directed.

To provide ‘on the job’ demonstration / experience to new staff.  

 Develop and maintain an understanding of UHB and department policies/ protocols ensuring full compliance at all times of the UHB

Confidentiality Policy whilst performing duties.

Assisting with the safe passage of people in emergency situations, helping to direct and signpost in conjunction with the service lead.

Assisting in the setting up of Decontamination Tent should the need arise.

Requests may be made via telephone, radio, bleep or verbally (person to person) requests may be made several times a day and may change the normal flow of work but they are a general part of the working day.

Requests to assist in emergency situations will be less frequent and may include the following: fire, missing patient and children, major Incident alerts, trauma calls, etc. These requests will ad-hoc and will require the post holder to make an adjustment to their normal duties prioritising their work as necessary. 

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Other

Essential criteria
  • Ability to attend all UHB sites
  • Able to work various hours

Personal Qualities

Essential criteria
  • Must be able to transfer / handle patients and equipment
  • Commitment to customer led response service
  • Ability to work individually as well as part of a team with minimal supervision
  • Ability to maintain sensitivity and confidentiality
  • Dependable with flexible attitude to work
  • Be sympathetic to the needs of patients
  • Diplomatic, polite, friendly and courteous
  • Ability to interpret written instructions
Desirable criteria
  • The ability to speak Welsh

Special Skills

Essential criteria
  • The ability to be proactive and support change
Desirable criteria
  • Familiar with Portering duties
  • An understanding of Health and Safety regulations

Skills

Essential criteria
  • Customer Care skills
  • Good interpersonal skills
  • Able to work under pressure
  • Good communication skills - both written and oral
Desirable criteria
  • Ability to demonstrate tolerance and empathy with customers at all times
  • Capable of inputting and accessing information from a UHB computer

Experience

Essential criteria
  • Customer services experience
Desirable criteria
  • Previous NHS experience
  • Relevant experience within patient logistics environment
  • Working with the general public

Qualifications

Essential criteria
  • Good General education including numeracy and literacy
Desirable criteria
  • Customer service training

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
James Collett
Job title
Portering Team Manager
Email address
[email protected]
Telephone number
02921841022
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