Skip to main content
Please wait, loading

Job summary

Main area
Business Analysis
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
028-AC173-0725
Employer
Public Health Wales NHS Trust
Employer type
NHS
Site
Capital Quarter 2
Town
Cardiff
Salary
£46,840 - £53,602 Per Annum
Salary period
Yearly
Closing
27/07/2025 23:59
Interview date
07/08/2025

Employer heading

Public Health Wales NHS Trust logo

Senior Business Analyst

Band 7

 

Welcome to Public Health Wales, the national public health organisation for Wales

Our vision is Working to achieve a healthier future for Wales

To find out more visit Public Health Wales and watch this video about our Strategic Plan

Working together, with trust and respect, to make a difference

Follow us on Facebook, LinkedIn, Twitter and Instagram

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.

 


Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

 

Job overview

We are recruiting a talented and experienced Senior Business Analyst to join Public Health Wales’ User Centered Design team. The focus of the role is to improve our service provision to the public by analysing and understanding organisational problems and opportunities. They will do this by undertaking research and analysis to understand how a service, business process or service area works. The Senior Business Analyst will consider and assess individual actions, the organisation, processes, information, data and technology, in order to identify areas for improvement. They will then explore feasible options, analyse the effects of change and define success measures. This role requires extensive collaboration and communication across Public Health Wales and relevant partners, including Welsh Government and Digital Health and Care Wales. 

You will be working as a part of a small UCD team, alongside various service teams and report to the Principal Service Designer. The Senior Business Analyst is a new role at Public Health Wales that will help contribute to shaping the function of business analysis within the organisation. 

Main duties of the job

This post will shape the business analysis function across Public Health Wales (PHW), supporting strategic initiatives for PHW, Local Health Boards, Trusts, and Welsh Government. 

Key Responsibilities: 

  • Apply structured analysis to identify, communicate, and solve complex business problems. 
  • Collaborate with users, suppliers, and partners to design data flows and service improvements. 
  • Translate complex technical details, issues and risks into clear, actionable insights for diverse stakeholders. 

Analytical & Modelling: 

  • Analyse goals, processes, and stakeholder needs to develop sustainable solutions. 
  • Model business processes, systems, and data to support service transformation. 
  • Perform scenario mapping and process reengineering with internal and external partners. 
  • Evaluate data to inform decision-making at local and national levels. 

Engagement & Communication: 

  • Communicate complex, sensitive information to senior stakeholders and partners. 
  • Facilitate workshops, lead meetings, and present to diverse audiences. 
  • Build strong relationships across NHS Wales and partner organisations. 

For further details or to arrange an informal discussion please contact Monika Swiatek, Principal Service Designer, [email protected] For further information on Public Health Wales please visit https://phw.nhs.wales/

Working for our organisation

We are Public Health Wales – the national public health agency in Wales. Our purpose is ‘Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations. 

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales.  In a world facing complex health challenges, our work has never been so important. 

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity.  We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.


To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

Detailed job description and main responsibilities

Business Analysis & Communication

 

·         Apply structured methodologies to investigate and communicate complex business problems, ensuring solutions align with business and user needs across NHS Wales, Local Health Boards, Trusts, Special Health Authorities, and other stakeholders.

·         Conduct feasibility and options analyses, quantify business benefits, and contribute to business case development to support both internal projects and initiatives driven by Public Health Wales (PHW) and the Welsh Government.

·         Translate complex technical issues and risks into business-friendly language for varied audiences including PHW, DHCW, Local Authorities, and cross-government partners.

 

·         Develop acceptance criteria, advise on appropriate testing methods, and ensure traceability of requirements to outcomes, often in collaboration with external delivery partners and suppliers.

·         Liaise with internal users, external suppliers, and partner organisations to clarify complex requirements and design end-to-end data flows that support service transformation initiatives.

·         Work independently while providing leadership on defining minimum viable products (MVPs), priorities, and scope for collaborative projects with health and care partners.

 

Analytical, Modelling & Evaluation

 

·         Analyse business goals, stakeholder objectives, and operational processes, working closely with NHS Wales, Local Authorities, DHCW, and Welsh Government representatives to identify and define sustainable solutions.

·         Lead modelling of business processes, systems, and data to support the planning, development, testing, and improvement of cross-sector systems and services.

·         Perform logical modelling, scenario mapping, and business process reengineering involving input from Trusts, Special Health Authorities, and external suppliers.

·         Evaluate and interpret data from internal and external sources, including cross-organisational initiatives, ensuring critical analysis for decision-making at both local and national levels.

·         Ensure the use of business analysis tools and practices are legislatively compliant (e.g., GDPR, DPA, Health and Social Care Act) across projects with wide-reaching health and public sector impacts.

 

Leadership, Collaboration & Stakeholder Engagement

 

·         Lead matrix teams and support multi-agency projects involving NHS Wales, PHW, Trusts, DHCW, and Local Authorities, managing cross-organisational collaboration to achieve shared goals.

·         Communicate complex, often politically sensitive information to stakeholders at all levels, including Public Health Wales executives, Welsh Government officials, and external supplier representatives.

·         Facilitate workshops, lead meetings, and deliver presentations to large groups comprising internal teams, senior NHS leaders, and external health and care partners.

·         Represent the organisation at cross-sector forums, ensuring the views and objectives of PHW and NHS Wales are articulated, negotiated, and integrated into wider programme and project workstreams.

·         Build and maintain effective, positive working relationships with a range of stakeholders from within and beyond the organisation, ensuring alignment with national health strategies and local service needs.

 

Improvement, Monitoring & Strategic Planning

 

·         Lead continuous improvement initiatives and service development activities in collaboration with internal and external stakeholders, including Public Health Wales, Local Health Boards, and Welsh Government.

·         Plan, monitor, and report on business analysis activities to ensure alignment with the strategic priorities of PHW and the broader public health system in Wales.

·         Provide training and mentorship to colleagues and external partners on business analysis best practices, fostering shared learning across NHS Wales organisations.

·         Undertake ongoing performance monitoring and service evaluation, collaborating with DHCW, Trusts, and Local Authorities to identify opportunities for iterative improvement and innovation.

·         Support strategic planning efforts by contributing impact assessments, modelling future scenarios, and feeding insights into long-term planning across PHW, Welsh Government programmes, and national health and care initiatives.

 

Finance and Budget

 

·         Contribute to the teams’ budget management and be aware of spend on services and infrastructure.

·         Responsible for budget control within project environment.

 

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view on Trac.

 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

 

Person specification

Qualifications and Knowledge

Essential criteria
  • • Qualified to Masters Level in a professionally related subject or equivalent level of skills and knowledge
  • • Evidence of continued professional development.
Desirable criteria
  • • Possesses (or working towards) a recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis)
  • • Experience of working in an Agile environment.
  • • Knowledge of NHS, Welsh Government and strategies, policies and plans

Experience

Essential criteria
  • • Experience of the application of business analysis techniques, methods and tools.
  • • Experience in defining, documenting and working on projects across all phases either alone or with a small team.
  • • Experience in investigative work for strategy studies, business requirements and feasibility studies and in the specification of improvements to business processes.
  • • Experience of effective user engagement with a range of diverse stakeholders, including resolution of conflict in challenging projects.
Desirable criteria
  • • Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
  • • Demonstrated expertise in a healthcare environment.

Skills and Attributes

Essential criteria
  • • Significant ability to analyse complex information, assess options and make recommendations.
  • • Demonstrable ability to work effectively between competing activities where required.
  • • Demonstrable ability to act upon incomplete information, using experience gained to make inferences and appropriate recommendations.
  • • Excellent communication, facilitation and collaboration skills
  • • Ability to manage projects, including planning, execution and reporting.
Desirable criteria
  • • Ability to establish user needs and system requirements and identify how this maps to process requirements

Other

Essential criteria
  • • Ability to travel around Wales, and possibly further afield as required.
  • • Flexible approach to work.
Desirable criteria
  • • Ability to speak Welsh or willingness to learn.

Employer certification / accreditation badges

Final Gold LevelDisability confident leaderStop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.Final Gold Level WelshRefugee Employment NetworkStep into healthHappy to Talk Flexible WorkingArmed Forces CovenantStonewall Top 100 Employers in 2023Employer pledge demonstrating a commitment to change how we think and act about mental healthCore principlesPrentisiaethau Apprenticeships

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Monika Swiatek
Job title
Principal Service Designer
Email address
[email protected]
Apply online nowAlert me to similar vacancies