Job summary
- Main area
- IT
- Grade
- Band 3
- Contract
- Fixed term: 24 months (course duration)
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC026-0226
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working - Cardiff or Mold
- Town
- Cardiff / Mold
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 09/02/2026 23:59
Employer heading
End User Computing Apprentice
Band 3
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
This post is fixed term/secondment for 24 months in line with course length.
If you are interested applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Digital Health and Care Wales (DHCW) is seeking an enthusiastic End User Computing Apprentice to join our Digital Workplace team. This is a fantastic opportunity to begin your career in IT within the NHS, gaining hands-on experience while completing your apprenticeship qualification.
You will be the first point of contact for service users, providing efficient support and administration to the Digital Workplace teams. Working closely with colleagues across NHS Wales, you will help maintain systems, support operational services, and contribute to improving digital services.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
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Withing the Digital Workplace team, act as the first point of contact for callers and service users, providing end user support and responding to queries efficiently.
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Monitor ITSM call systems, resolving or escalating requests as appropriate.
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Maintain and update spreadsheets, databases, and dashboards to ensure accurate reporting.
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Assist with agendas, reports, and documentation for the Digital Workplace teams.
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Collaborate with colleagues and external organisations to optimise resources and improve departmental performance.
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Attend educational establishment in line with apprenticeship programme requirements.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
As an End User Computing Apprentice , you will work towards a Level 3 or Level 4 qualification relevant to the role. You will be expected to take responsibility for completing all elements of your apprenticeship programme, including coursework, assessments, and scheduled learning activities.
This apprenticeship offers the opportunity to gain hands‑on experience while developing your technical skills in a supportive environment. It’s an excellent starting point for building a long‑term career in IT, combining structured study with practical, on‑the‑job learning.
For queries about course eligibility, please contact: [email protected]
Person specification
Qualifications
Essential criteria
- Educated to Level 3 (e.g. A Level standard, National Diploma or higher) or possess the equivalent level of experience
Desirable criteria
- Knowledge of end user IT systems and procedures
Experience
Essential criteria
- Experience of Word, Excel and a good knowledge of information systems (including databases)
Skills and Attributes
Essential criteria
- Good interpersonal skills
- Ability to prioritise and meet deadlines
- Ability to work effectively as part of a team
Desirable criteria
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Johnathan Rees
- Job title
- Senior End User Computing Engineer
- Email address
- [email protected]
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