Job summary
- Main area
- IT
- Grade
- Band 7
- Contract
- Fixed term: 27 months (Cover secondment to 31/03/28)
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC003-0126
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 20/01/2026 23:59
Employer heading
Senior Delivery Manager
Band 7
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
Digital Health and Care Wales (DHCW) plays a vital role in delivering digital solutions that support patient care across NHS Wales. We are seeking an experienced Senior Delivery Manager to lead and support the Primary Care Operational Team driving service delivery and managing change across a wide range of stakeholders. This is a key leadership role focused on embedding Agile ways of working across the team, ensuring continuous improvement and delivering high-quality outcomes that enhance patient access, streamline GP workflows, and improve integration across primary health care services
Main duties of the job
As a Senior Delivery Manager, you will play a central role in ensuring that product is successfully delivered on time, within scope and in line with strategic objectives. You will manage the Primary Care Operational Team, working closely with stakeholders across NHS Wales, suppliers, and internal teams to drive progress, overcome delivery challenges and embed agile ways of working to deliver continuous improvement and quality outcomes.
This post is fixed term for 27 months due to - meet the needs of the service
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
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Lead the planning, coordination, and delivery of complex digital product delivery within Primary Care.
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Champion and embed new ways of working, driving Agile practices and fostering a culture of collaboration and continuous improvement.
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Manage project timelines, risks, and dependencies to ensure successful outcomes and maintain delivery confidence.
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Engage with stakeholders at all levels, building strong relationships and ensuring clear and transparent communication.
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Provide leadership and support to Product Delivery teams, ensuring adherence to governance, compliance and best practice.
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Monitor and report on progress, providing accurate updates and escalating issues where necessary to maintain momentum and resolve challenges promptly.
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Able to work with a high degree of autonomy and make informed decisions confidentially, balancing priorities and managing risks effectively
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and Knowledge
Essential criteria
- Experience of Agile and Lean Practices
- Experience of supporting multi-disciplinary teams in the delivery of digital products and services
Desirable criteria
- • Knowledge of NHS Wales or the Health sector.
Experience
Essential criteria
- Prior experience in a delivery management role, supporting multi-disciplinary teams in the delivery of digital products and services, throughout the product life cycle.
- Experience of coaching teams to apply a user centred focus and to deliver to service standards.
- Aware of the collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery.
Desirable criteria
- Commercial and financial management experience to oversee budgets and commercial contracts
Skills and Attributes
Essential criteria
- Initiative skills to be proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
- Flexibility skills to take account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
- Analytical Thinking skills to acquire a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
Desirable criteria
- Welsh Language skills are desirable to levels 1 in understanding, speaking, reading and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Karen Llewellyn
- Job title
- Primary Care Services Lead
- Email address
- [email protected]
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