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Job summary

Main area
Administrative
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
100-AC191-0725
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Hafan Derwen, St David's Park
Town
Carmarthen
Salary
£24,433 - £26,060 per annum
Salary period
Yearly
Closing
27/07/2025 23:59
Interview date
08/08/2025

Employer heading

Hywel Dda University Health Board logo

Patient Pathway Co-Ordinator

Band 3

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Job overview

Ensure robust governance over the patient pathway for Community Dental Service, by maintaining oversight and management of both clinical capacity and demand, as well as the operational patient waiting list.

Collaborating closely with the Management Team, clinicians and information teams, maximise utilisation of clinical resources available and aim to provide a patient-focused, professional, consistent and responsive service.

Main duties of the job

In this role, you will be responsible to ensure our patient waiting lists are accurately maintained and up to date. You’ll play a key part in co-ordinating the next steps in a patient’s journey, making sure they receive the right clinical and administrative information at the right time — whether it’s about their appointments or upcoming procedures.

You’ll also work closely with our operational management team to help improve patient experience and achieve key performance targets, such as reducing missed appointments (DNAs).

 

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/08/2025.

Person specification

Qualifications and Knowledge

Essential criteria
  • GCSE Maths & English and Level 3 vocational qualification or equivalent experience
  • Knowledge of Medical / Healthcare Terminology
  • Knowledge of Patient Pathway
Desirable criteria
  • Undergraduate degree or equivalent experience
  • Knowledge of NHS National policies and strategies
  • Knowledge of patient pathway within Dental Services

Experience

Essential criteria
  • Experience of a full range of duties working in an administrative / office environment
  • Experience of working within a multi-disciplinary team
  • Experience in use of Microsoft Office (outlook, excel, word, teams)
  • Experience in dealing with the public
Desirable criteria
  • Experience of working in NHS
  • Experience of working in a pathway administration role

Other

Desirable criteria
  • Welsh Speaker (level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Carol Seabourne
Job title
Service Improvement and Operational Lead
Email address
[email protected]
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