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Job summary

Main area
Frailty
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-ACS083-0426
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Glangwili General Hospital
Town
Carmarthen
Salary
£26,300 - £27,890 per annum
Salary period
Yearly
Closing
16/04/2026 23:59
Interview date
24/04/2026

Employer heading

Hywel Dda University Health Board logo

Health Care Support Worker – Frailty Support Worker

Band 3

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

The post offers an excellent opportunity to develop your skills and experience in caring for older adults with frailty needs. The focus of the role is to enhance the patient experience by promoting independence and supporting patients to maintain and maximise their functional ability.

You will be expected to encourage and assist patients with mobility, nutrition, and hydration, as well as support them to participate in daily interactive activities that contribute to their overall well-being.

The post holder should hold an NVQ Level 3 in Health (or equivalent). They must demonstrate effective communication skills, be an excellent team player, and also be able to work independently when required. You will work closely alongside both the nursing team and the therapy team to deliver high‑quality, patient‑centred care.

The ability to speak Welsh is desirable for this post; however, both Welsh and English speakers are welcome to apply.

Main duties of the job

Support the delivery of high‑quality care to older adults with frailty needs, focusing on improving the overall patient experience.
 
Promote and maintain patient independence, encouraging participation in mobility, nutrition, hydration, and daily interactive activities.
 
Assist patients with personal care, including washing, dressing, toileting, and maintaining dignity at all times.
 
Support safe mobilisation using appropriate equipment and follow moving and handling guidelines.
 
Monitor and report changes in patients’ condition promptly to the registered nurse or therapy staff.
 
Carry out delegated clinical tasks, such as observations, fluid/food monitoring, and documentation as required.
 
Work collaboratively with the nursing team, therapies team, and wider MDT to achieve individualised patient goals.
 
Interviews to be held on  24/4/2026

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person specification

Qualifications and Knowledge

Essential criteria
  • Numeracy and literacy to at least GCSE level or equivalent
  • NVQ / Diploma at level 3 in Health and or relevant qualification.
  • Record of professional development

Experience

Essential criteria
  • Recent clinical experience of working within a relevant healthcare or social care environment.
  • Experience of working as part of a team.
  • Willingness to attend to further training
Desirable criteria
  • Recognise the importance of fundamentals of care
  • Recognise rehabilitation principles and enabling patient to optimise independance.

Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Parsell-Evans
Job title
Senior Ward Manager
Email address
[email protected]
Telephone number
01267227179
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