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Job summary

Main area
Service Management
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-AC071-0326
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Withybush General Hospital
Town
Haverfordwest
Salary
£48,527 - £55,532 per annum
Salary period
Yearly
Closing
31/03/2026 23:59
Interview date
10/04/2026

Employer heading

Hywel Dda University Health Board logo

Service Support Manager Urgent and Intermediate Care

Band 7

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

We are looking for an energetic and enthusiastic member of staff to join the Pembrokeshire Urgent and Intermediate Care Team. This is an exciting development opportunity to work in an operational role, with a forward-thinking team.

You will be working closely with the Clinical Lead Nurse Patient Flow, and Clinical Lead GP Intermediate & Urgent Primary Care to progress developments with our Porth Preseli model, including Hospital at Home.

Main duties of the job

The post holder will act as a key member of the Urgent and Intermediate Care team, supporting service development and operational management.

The post holder will operationally support the day-to-day running and service development of the Pembrokeshire Care Hub (Porth Preseli). This supports timely and effective patient access to urgent and intermediate care across the county.

To achieve this, the main duties will be to:

  • Provide leadership and coordination for urgent response, care hub, community hospital beds, and patient flow.
  • Deliver on key performance targets, quality, and safety standards.
  • Drive service innovation using telehealth, telecare, and digital technologies.
  • Represent the service at the county, Health Board, and national levels.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 10/04/2026

Person specification

Qualifications and Knowledge

Essential criteria
  • Educated to Masters level or equivalent level of experience
  • Degree Level qualification
  • Postgraduate management diploma or relevant experience
Desirable criteria
  • Higher degree /Masters level qualification
  • Completion of management or leadership development programme
  • Project Management Qualification

Experience

Essential criteria
  • Familiar with the complexity of managing a multi-professional team
  • Experience of managing and contributing to service improvement in a complex environment
  • Experience of managing staff and working with staff trade unions/staff side representatives
  • Experience of managing service change projects and coordinating and leading activities to achieve the service improvement
  • Awareness of Intermediate Care Principles, Urgent Primary Care and Community nursing agenda
  • Competent IT skills including Microsoft Word, Excel
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Budgetary management experience
  • Ability to assess, analyse, collate and interpret highly complex managerial and patient data to inform decision making and planning for services
Desirable criteria
  • Experience of system / process / communication systems
  • An understanding of NHS/HB/ government policy
  • Experience of working across a range of health care organisations
  • Experience of working / supervising within a healthcare setting

Welsh Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Lisa Davies
Job title
Service Delivery Manager, Proactive & Planned Care
Email address
[email protected]
Telephone number
07929 713 657
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