Job overview

We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking Therapy Booking Team based at Infinity House in Crewe.

The Customer Care Assistant will provide a comprehensive administration and clerical service which will support a number of teams in CCICP.  This involves processing referrals and booking appointments for patients, as well as acting as the first point of telephone contact with healthcare professionals to accept referrals for established clinical care pathways.

The post holder will ensure the preparation and flow of patient data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will be expected to plan and organise their own workload within the parameters set out by supervising staff in order to maintain an efficient and professional service.

Main duties of the job

·  Provide effective administrative support to Community Teams, undertaking the required functions, liaising with other teams/departments, and working flexibly to meet the needs of the service.

·       Maintain systems and process to ensure that patient information/data is recorded accurately in accordance with Trust policies and guidelines.

·       Maintain constructive relationships with others, within and across Community Teams and externally in order to improve the effectiveness and efficiency of services for patients.

·       Be a flexible and supportive member of the team, providing cross cover for other administration staff when required, (e.g. to cover staff absence or when there is high demand for administrative support).

·       Support the Community Teams in the efficient and effective use of resources, e.g. equipment, supplies and materials.

·       Carry out any additional duties as appropriate and delegated by the Community Coordinator or Senior Manager.

Working for our organisation