Job summary
- Main area
- 200160
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months (To cover maternity leave)
- Hours
- Full time
- Part time
- Job ref
- 262-A-25-7587309
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Cumberland Infirmary
- Town
- Carlisle
- Salary
- £24,937 - £26,598 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 11/12/2025 23:59
Employer heading
Outpatient Clinic Coordinator *Internal Applicants*
NHS AfC: Band 3
Job overview
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
Outpatient Clinic Coordinator, at the Cumberland Infirmary, Carlisle, Band 3, 37.5 hours per week - 12 months fixed term.
North Cumbria University Hospitals NHS Trust is at a truly exciting time of transformation. Through our Trust Strategy we will achieve the delivery of safe, accessible, high quality and sustainable healthcare services in North Cumbria for the next generation.
The Trust provides a comprehensive range of general acute hospital services; we are currently working with the Commissioners to help develop a comprehensive service for the whole of Cumbria, which will work cooperatively with other providers in the area.
Main duties of the job
To work as a member of a flexible team, ensuring all out-patient reception areas are manned at all times. The role involves welcoming patients, carers, relatives and visitors into the hospital by acting as the first point of contact for patients attending the Trust.
The post holder will undertake timely validation of patients’ key demographics and information, accurately record the outcome of the appointment and make return appointments as directed by clinicians. The post holder will also support the reception supervisor in the identification of patients who are not ordinarily resident in the UK and the payment of patient travel expenses.
This role is vital to support patient safety and Trust income.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
· Being a clinically led organisation
· Quality and safety at the heart of our Trust
· A positive patient experience every time
· A great place to work
· Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person specification
Qualifications
Essential criteria
- NVQ 3 or equivalent experience
- Customer service qualification or equivalent experience
Desirable criteria
- Patient Administration System Training Outpatient Booking Agree to work towards
- ECDL or equivalent
- Customer service level 2
Knowledge and Experience
Essential criteria
- Working in a Reception environment (preferably in a Health related service)
- Experience in Customer Service
- Working to deadlines.
- Use of IT systems. Microsoft office
Desirable criteria
- Experience of working in hospital or related service within the NHS
Skils and aptitudes
Essential criteria
- Methodical worker.
- Ability to concentrate and work accurately.
- Work well as part of a team.
- Ability to work unsupervised.
- Good keyboard skills to enable accurate data capture
- Excellent interpersonal skills for effective communication with colleagues both inside and outside the department
- Act on your own initiative
Desirable criteria
- Good knowledge and skills in the use of NHS computer technology inc PAS system
Other requirements
Essential criteria
- Flexibility to work all the shifts and change role to cover all areas dependent on the needs of the department.
- Flexibility to work at other sites as required
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ord
- Job title
- Patient Service Manager
- Email address
- [email protected]
- Telephone number
- 01228 814489
If you have problems applying, contact
- Address
-
South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
- Telephone
- 01228936281
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