Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 6 months (or secondment)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 383-ACC-7262-26
- Employer
- Derbyshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Resource Centre on London Road
- Town
- Derby
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Reception/Admin Support
NHS AfC: Band 2
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
Assist in ensuring the delivery of a high quality, front of house administrative/admin support reflecting the professionalism of the Service.
Main duties of the job
- Booking patients as arrived on the patient record system
- Manning small switchboard
- Scanning documents onto the patient record system
- Processing incoming and outgoing mail
- Ensure clinic rooms are set up for the clinicians
- Sending out appointment letters
- Booking / cancelling clinic appointments for patients and staff
- Reconciling appointments
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
-
Commitment to flexible working where this is possible
-
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
-
Yearly appraisal and commitment to ongoing training
-
Generous NHS pension scheme
-
Good maternity, paternity and adoption benefits
-
Health service discounts and online benefits
-
Incremental pay progression
-
Free confidential employee assistance programme 24/7
-
Access to our LGBT+ network, BAME Network and Christian Network
-
Health and wellbeing opportunities
-
Structured learning and development opportunities
Detailed job description and main responsibilities
- Booking patients as arrived on the patient record system
- Manning small switchboard
- Scanning documents onto the patient record system
- Processing incoming and outgoing mail
- Ensure clinic rooms are set up for the clinicians
- Sending out appointment letters
- Booking / cancelling clinic appointments for patients and staff
- Reconciling appointments
Person specification
Essential criteria
Essential criteria
- GCSE English Grade 4
- Spelling and grammatical accuracy skills
- Written and verbal communication skills
- Organisation Skills
- Ability to work as a team and individually
- Awareness of confidentiality
- Front of House experience
Desirable criteria
Desirable criteria
- ECDL or IT qualification
- Customer Care Qualification
- NHS Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Jones
- Job title
- Administrative Team Leader
- Email address
- [email protected]
- Telephone number
- 07867 461577
If you have problems applying, contact
- Address
-
Recruitment Team
- Telephone
- 01332 564856 option 1, option 1 (please note, my normal working days are Mon-Thu)
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