Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 20.5 hours per week
- Job ref
- 388-7901047-MUEC
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Torbay Hospital
- Town
- Torquay
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 05/05/2026 23:59
Employer heading
Patient Flow Coordinator
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen across the Emergency Floor for a patient flow co-ordinator.
We are looking for an enthusiastic patient flow co-ordinator to join the Emergency Floor. You will provide 24/7 admin support to the Nurse in Charge and Clinical Team to focus on the flow of patients throughout the Emergency Department. Liaising with various stakeholders within the trust to ensure a smooth patient journey.
You will be joining a motivated, dynamic team that operates 365 days a year providing patient flow co-ordinator cover 24 hours a day. This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible, we have a variety of shifts available.
The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service. Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment. Working 20.5 hours per week.
Please contact Emily Williams or Chantelle Adkins ED Team Leader on 01803 656109 or e-mail [email protected] for more information.
Main duties of the job
- You will work closely with the Nurse in Charge (NIC) to ensure a smooth flow of patients out of the Emergency Department.
- Review the number of referrals/admits to other Wards and from the ambulance service (SWASFT), anticipate and escalate any issues that would cause delays in receiving patients.
- Link with wards to confirm availability of beds noted by site management.
- Work with the ED nursing team to ensure the transfer and/or discharge of patients occurs in a timely manner.
- Provide clear and concise communication to the nurse in charge, silver doctor, operational team and nursing staff, using tact and diplomacy to encourage effective working across the team and with colleagues.
- Support members of the multi-disciplinary team with patient discharge arrangements e.g. booking transport, liaising with Operational Support Workers, arranging porters.
Working for our organisation
We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit and Emergency Assessment Unit, to maintain excellent patient care and customer service along with our clinical colleagues.
Detailed job description and main responsibilities
For further information, please see the attached job description and person specification for a full list of duties and responsibilities.
Person specification
Knowledge and Experience
Essential criteria
- Basic computer skills
- Good decision-making skills
- Previous proven admin/clerical/reception experience
- Extracting information/ listening skills
Desirable criteria
- Knowledge of patient flow
- Working in a busy, acute environment
Qualifications
Essential criteria
- Good standard of general education to include GCSE in Maths and English or equivalent
- NVQ 111 in Customer Care or equivalent relevant experience
- Accurate typing to ensure a high level of data quality
Desirable criteria
- Previous experience of understanding medical terminology
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chantelle Adkins, Emily Williams
- Job title
- Emergency Department Team Leader
- Email address
- [email protected]
- Telephone number
- 01803 656109
- Additional information
Chantelle Adkins or Emily Williams
Emergency Department Team Leader
01803 656109
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