Detailed job description and main responsibilities

• Always maintain a polite approach to patients, visitors and staff members
• Report any maintenance faults promptly to the Estates Department for action
• To work in partnership to achieve the best possible outcomes for our customers
• Helping and supporting your colleagues so that you work well together to achieve common goals and objectives
• Take part in regular team meetings/talks to achieve the best possible outcomes for our customers 
• Act as a role model, valuing everyone’s opinion and experiences
• Value and treat your team members equally and with respect
• Maintain good working relationships with colleagues
• Demonstrate courteous behaviour
• Respond to all reasonable additional ad-hoc requests for cleaning as and when required
• Be responsive to change to meet the needs of the service and the flexibility to work weekends if required to ensure smooth running of the service
• Understand level one Equality and Diversity
• Understand the Trust’s key priorities and those for your Directorate and Service, help translate these into key priorities for your workplace
• Undertake routine inspections of accommodation and record findings on an inspection report form on the condition of the property
• Use all PPE as required, this may include gloves, aprons and headwear Locking/unlocking doors and windows and turning on/off lights
• Replenishing supplies — toilet rolls, soap etc.
• Removal of dust, dirt and debris from surfaces such as floors, walls, ceilings, fixtures and fittings, doors, ledges, ovens, fridges, glass and sanitary fittings by appropriate specified methods. Vacuum under beds and vents, clean blinds and damp dust bed frames
• Mechanical maintenance of floor and carpets, including carpet cleaning and floor scrubbing       
• Emptying and cleaning waste bins, refuse containers and replacing colour-coded liners according to Torbay and South Devon Healthcare Clinical Waste Policy and secure and store waste for collection
• Strive to provide excellent, innovative services that helps our patients/clients customers have a good and professionally delivered healthcare experience
• To provide the highest quality of customer service by listening to and acting on feedback
• Promote an effective team ethos
• Respond with humanity and kindness to every person, by listening  attentively and respecting others in conversations
• Cooperate with the management team within the Trust to implement change for the improvement of services
• Maintain a high standard of personal hygiene and appearance including laundering own uniform according to Trust policy
• Understand the Trust’s key priorities and those for your Directorate and Service, help translate these into key priorities for your workplace
• Ensure high standards when working individually or as part of the team and be aware of the Trust’s objectives and priorities. The Trust’s success depends on all staff playing an active role to make sure the existing areas of good practices are universally embedded within the organisation 
• To comply with the Trust's personnel policies and procedures
• Follow Trust security procedures in relation to the security of keys and access codes
• To support the Site Services team during Winter pressures and provide an emergency accommodation service to the Trust both onsite and at Boyce Court nominated accommodation for the Trust
• Use all PPE as required
• Always Comply with and work within Health and Safety regulations, and to ensure that all health and safety issues which become apparent during work related duties are reported to the manager in a timely manner
• Ensure that all equipment and materials are used and stored safely in compliance with COSHH regulations and Health & Safety requirements, ensuring use of warning signs in relation to carrying out duties (especially wet floor mopping)
• Ensure that all machinery and equipment used, in connection with departmental duties are maintained to the highest possible standard and ensure that all damaged or broken machinery and equipment is reported to the line manager in order that they may be repaired
• Attend and participate in departmental meetings and training as required
• Fully engage in the Annual Review process
• Ensure your staff mandatory and essential training is appropriate and up to date in conjunction with your line manager
• Undertake basic administration duties as and when required to support the Site Administer key allocation for on call emergency rooms in the absence of the supervisor and deliver to the EFM Helpdesk as and when required
• Be responsible for personal paperwork including completion of timesheets, time allocation monitoring sheets, mechanical equipment usage records, pesticide records
• Observing Health and Safety Regulations, including manual handling and fire safety
• To ensure that all waste is collected and processed in accordance with current legislation as directed by your supervisor