Job summary
- Main area
- Apprenticeship
- Grade
- Apprenticeship
- Contract
- Apprenticeship: 18 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 152-C003.26
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- Boscombe Community Hospital
- Town
- Boscombe
- Salary
- £12.71 per hour
- Salary period
- Hourly
- Closing
- 18/05/2026 23:59
Employer heading
Administration Assistant Apprentice
Apprenticeship
Job overview
In this role, you will play a key part in keeping services running smoothly by supporting a busy administrative and reception function. You will be the first point of contact for patients and visitors, helping with enquiries, managing appointments, and providing a friendly, professional service. You will handle records, referrals, and correspondence with accuracy, ensuring confidentiality and compliance at all times.
You will also use a range of IT systems to maintain patient information, support clinic operations, and manage day-to-day tasks. Alongside this, you’ll help maintain a safe and well-organised environment, monitor resources, and support feedback processes.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
Based at 11 Shelley Road, Boscombe, you will be part of a team delivering a high-quality, efficient service to patients and carers.
- Support a specialist outpatient service
- Work alongside clinicians across MSK, Physiotherapy, and ENT
- Liaise with referrers and diagnostic services.
- Play a key role in managing electronic medical records and supporting the smooth running of clinics
- Provide a welcoming, professional point of contact, helping ensure a positive experience for everyone using the service.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is supporting people getting into work by offering an employability service. This includes help with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Person specification
Knowledge, skills and training
Essential criteria
- GCSE English and maths at a C/4 or equivalent
- Ability to prioritise effectively
- IT skills - Microsoft office functions
Desirable criteria
- Recent experience of working in a customer-focused role
Personal qualities/attributes
Essential criteria
- Adaptability
- Team working
- Flexibility
- Able to perform under pressure
Business travel
Desirable criteria
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Additional requirements
Essential criteria
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaine Rochester
- Job title
- Admin Service Manager
- Email address
- [email protected]
- Telephone number
- 07771 840829
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