Job summary
- Main area
- Cardiology
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-ME04927
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- UHD Cross site working
- Town
- Bournemouth
- Salary
- £31,049 - £37,796 pa
- Salary period
- Yearly
- Closing
- 08/09/2025 23:59
Employer heading

Administration Manager
NHS AfC: Band 5
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Job overview
To provide effective day to day line management for the administrative and secretarial staff within the directorate, including providing help and support to secretaries ensuring work is prioritised on a daily basis and movement of staff across working areas to meet service needs.
Act as an advisor and point of contact for the Directorate Management team on day-to-day issues.
Regularly attend and represent the administrative service services at directorate meetings, cardiology risk and governance (RAGG), heads of department, engaging in QI processes and attending HR meetings.
To support all Trust targets and Directorate waiting times are met in line with the team’s objectives.
Effective management of the outpatient clinics within Cardiology, including cancelling clinics and organising additional clinics, where necessary.
Coordinate, approve and manage annual/study/sick leave for Consultant Cardiologists, ensuring that adequate staffing is available at all times in agreement with the Clinical Director
In the absence of the Rota Coordinator, to support with facilitating, organising and deploying the medical staff within the cardiology directorate.
Lead on reconfiguration of staff across sites to support proposed service changes.
Manage all leave and plan for cover as required.
There is a requirement for cross site working for this post.
Main duties of the job
To Line Manage and lead the day to day management of the medical secretaries and administrative staff within Cardiology.
Working across all UHD sites to ensure correct levels of staffing are maintained and reviewed regularly.
To ensure co-ordination and effective functioning of the administration team across the department, also providing support to the consultants and medical team, in addition to the management team.
Develop and maintain an effective and quality secretarial and administration service to the consultants and their teams,
To work in conjunction with the Cardiology rota coordinator to ensure smooth running of the medical rotas within the Cardiology directorate.
Organising and scheduling additional activity to support with elective recovery
Cancelling clinic through Bookwise as part of Junior Doctor staffing and Coordination
Support/Chair 642 Outpatient Clinic Meetings to oversee clinic scheduling and clinic utilisation.
Run Clinic Utilisation reports to ensure Clinic utilisation for Consultant Clinics, directing secretaries to book.
Supporting and maintaining FURA Roll out to manage 6 week fu bookings
Assisting Service Managers as required to manage performance across cardiology. This include assisting in aspects of admitted and non-admitted pathways, in compliance against national and local targets
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person specification
Qualifications
Essential criteria
- • Management/Leadership qualification to degree level (or) equivalent qualifications, knowledge and experience of office/staff management in an NHS environment
- • Expertise acquired through training and relevant experience in implementing administrative and organisational policies and procedures
- • Numeracy and literacy
- • Computer literate with strong demonstrable understanding of Microsoft Office.
- • Portfolio evidence of continuous professional development
Desirable criteria
- • Appraisal Skills
Experience
Essential criteria
- Significant administration and clerical experience
- Demonstrable experience of managing a team of staff to deliver excellent customer service.
- Demonstrable experience in recruitment, development and retention of staff processes
- Ability to work collaboratively in a dynamic work environment
- Experience of delivering and leading change to meet service need
- Experience in an administration/HR function such as bookings, rotas, leave planning or waiting list management
Desirable criteria
- • Previous NHS Hospital experience
- • Previous budget management responsibilities
- • Previous experience with outpatient clinic bookings including cancellations/amendments to templates.
- • Previous experience of HR people management including sickness and performance management and undertaking appraisals
- • Experience of management of patient pathways and RTT validation
Skills
Essential criteria
- Demonstrates competence in word processing, spreadsheets, databases and presentation packages.
- Advanced keyboard skills and computer literacy
- Able to report on complex performance information
- Able to collate and analyse data.
- Ability to utilise electronic data tools
- Ability to influence staff while behaving confidently and assertively
Desirable criteria
- Knowledge of hospital patient management systems, HICSS, eCamis, WLM, PMS
Knowledge
Essential criteria
- Awareness of patient confidentiality
- Knowledge of local NHS agenda
- Awareness of data protection
- NHS Policies and Procedures relating to medical staff and admin/secretary staff.
- Understanding of the Trusts sickness and performance policies and procedures
Desirable criteria
- Medical terminology
- Knowledge of waiting times targets
Interpersonal SKills
Essential criteria
- Good verbal communication skills
- Able to work on own initiative and with guidance.
- Approachable / Polite/ Good telephone manner
Documents to download
Further details / informal visits contact
- Name
- Kaye Woodward
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 03000196608
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