Job summary
- Main area
- Cardiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 153-ME06793
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Bournemouth Hospital
- Town
- Bournemouth
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 11/10/2026 23:59
- Interview date
- 20/10/2026
Employer heading
Cardiac Physiology Support Officer
NHS AfC: Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Job overview
The Cardiac Physiology department at University Hospitals Dorset is looking for a highly motivated individual to join our enthusiastic and dedicated team.
The Cardiac Physiology Support Officer will play a key role in supporting the specialist Cardiac Rhythm Management Physiologists to ensure the efficient and safe operation of the remote monitoring service for Cardiac device patients. This service offers high quality patient care by enabling the early detection, and management, of device and rhythm issues.
The Royal Bournemouth Hospital and Poole Hospital are both situated in the beautiful county of Dorset and are perfectly positioned between miles of golden sandy beaches and the picturesque New Forest National Park. We are a friendly and welcoming team that are passionate about all aspects of cardiology and delivering a high standard of patient care - so if this sounds like the opportunity you’ve been waiting for then we look forward to hearing from you.
Interview date: Tuesday 20th October 2026
Main duties of the job
The post holder will co-ordinate all aspects of the remote monitoring systems for cardiac device patients, supporting the smooth delivery of a responsive and reliable remote monitoring follow up service.
The role will involve a wide range of tasks, including:
- Recruiting new patients to remote monitoring platforms
- Setting up monitors with patients
- Assisting patients with ongoing monitor management, by providing education and support
- First point of contact for patients with monitoring concerns and enquiries
- Troubleshooting transmission issues, ensuring that downloads have been received in a timely fashion
- Managing the administrative side of the 5 remote monitoring platforms
- Managing virtual clinics for disconnected patients, with clear and accurate documentation of actions and communications
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
- GCSEs (or equivalent), including Math and English, or Level 2 literacy and numeracy, or equivalent
Desirable criteria
- Level 3 qualification in a relevant subject
Experience
Essential criteria
- Previous experience of working with and communicating with patients
- Attention to detail - handling patient data, maintaining data quality, recognising abnormalities/error and escalating appropriately
- Excellent communication skills with patients and MDT
Desirable criteria
- Previous NHS experience
- Previous Cardiology / cardiac device exposure
- Previous clinical support experience
- Previous admin/office experience
Technical skills
Essential criteria
- Competence in using Microsoft Office
- Technical problem solving skills
Desirable criteria
- Knowledge of hospital IT systems
- Knowledge of remote monitoring devices and platforms
Knowledge
Essential criteria
- Safety awareness and escalation
- Administrative and workflow knowledge
- Confidentiality and information governance
Desirable criteria
- Remote monitoring systems knowledge
- Basic knowledge of Cardiac terminology / Cardiology / Cardiac device knowledge
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Naomi Brooks
- Job title
- Lead Cardiac Physiologist
- Email address
- [email protected]
- Telephone number
- 0300 019 2255
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