Job summary
- Main area
- Gastroenterology
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 9 months
- Hours
- Full time
- Flexible working
- Job ref
- 153-ME06299-A
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- UHD Royal Bournemouth Hospital
- Town
- Bournemouth
- Salary
- £25,760 - £27,476 pa
- Salary period
- Yearly
- Closing
- 03/08/2026 23:59
- Interview date
- 17/08/2026
Employer heading
Support Secretary to Specialist Nursing Teams - Gastroenterology
NHS AfC: Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Job overview
The role involves providing support to the Gastroenterology Specialist Nursing Team Secretaries and Gastroenterology Specialist Nurses across UHD.
It involves providing an efficient telephone service and assisting the patients and Specialist Nurses with any queries, sending out necessary tests to patients for their appointments in a timely fashion, managing virtual clinics, and recording adhoc telephone consultations on PAS systems.
For more information please look at the Job description.
Base location: UHD - Royal Bournemouth Hospital with one day at Poole if required
Interview date: August 17th
For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust’s Secondment Policy. Please speak with your line manager before applying.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients.
Attention to detail and multi tasking is a must as well as a calm and caring attitude and the ability to work well on your own and within a team.
Some NHS experience would be good but full training will be given.
Working for our organisation
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust’s Secondment Policy. Please speak with your line manager before applying.
Detailed job description and main responsibilities
- To fully support the secretaries and specialist nurses in their role and to help cover during sickness and annual leave.
- Look up, sort and file patients’ results.
- Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust.
- Photocopying, faxing, scanning and general filing.
- Be responsible for out-going post, meeting afternoon deadline.
- To answer specialist nurse and secretaries’ telephones and take messages when required.
- To maintain helpdesk spreadsheets.
- To maintain virtual clinics, attending, inputting outcomes and generating follow up’s as directed by the SPN’s.
- To record adhoc telephone attendances.
- Scan all new Choose & Book referrals.
- Typing clinic/additional letters to GP’s, patients and other Allied Health Professionals, using digital dictation when appropriate.
- Assisting SPN Secretaries with admin duties.
Person specification
Qualifications
Essential criteria
- GCSE in English and Maths or equivalent
- Vocational level 3 in relevant field or equivalent experience
Desirable criteria
- Minute taking Skills
- Medical terminology
Experience
Essential criteria
- Experience as working as a Medical Secretary
Desirable criteria
- NHS Admin Experience
Technical Skills Competencies
Essential criteria
- Computer literate with word processing experience
Desirable criteria
- Audio typing
- eOps trained on ecamis or similar
Knowledge
Essential criteria
- Understanding of secretarial procedures
- Understanding of Microsoft Word
Other requirements specific to the role
Essential criteria
- Good verbal and written skills
- Attention to detail
- Flexibility with working pattern
Personal Attributes
Essential criteria
- Team member
- Effective communicator
- Well-presented
- Ability to deal with sensitive issues
- Ability to organise own workload with priorities
Language requirement
Essential criteria
- Be able to speak English as necessary to undertake the role
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Mary Gillison
- Job title
- Administration Manager Medical Specialties
- Email address
- [email protected]
- Telephone number
- 0300 019 5485
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