Job summary
- Main area
- Outpatients
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Core hours Mon - Friday over 4 days. Longest shift 8-6.30pm.)
- Job ref
- 153-CO04752
- Employer
- University Hospitals Dorset NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Bournemouth Hospital
- Town
- Bournemouth
- Salary
- £24,625 - £25,674 pa/pro rata
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
Employer heading

Healthcare Support Worker - Main Outpatients
Band 3
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Job overview
An exciting opportunity has arisen within UHD's Main Outpatients department at The Royal Bournemouth Hospital to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.
Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing team is there to support them through their patient journey.
If you have excellent communication skills and really care about supporting patients within an outpatient setting, we have a brilliant opportunity within our friendly outpatients team.
Base Location: The Royal Bournemouth Hospital
Interview Date: TBC
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Applicants without a Care Certificate or NVQ equivalent will start at Band 2, moving to Band 3 on successful completion of Care Certificate (within 3 months of starting role) and completion of probationary period. Support will be given
Person specification
Qualifications
Essential criteria
- Good standard of numeracy and literacy
- Care Certificate - Completion of a competency-based workbook
Experience
Essential criteria
- Ability to adapt and learn in healthcare environment
Desirable criteria
- Previous experience working in care environment /NHS
- Experience in working as part of multidisciplinary team
- Experience of working with public
Other requirements specific to role
Essential criteria
- Tactful and polite
- Ability to communicate with all levels of staff
- Ability to exchange factual information accurately
- Ability to deal with sensitive situations
- Patient and calm
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kathy Worth
- Job title
- Sister
- Email address
- [email protected]
- Telephone number
- 0300 019 4820
- Additional information
Sr Sarah Smith [email protected]
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