Job summary
- Main area
- Access
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Permanent)
- Hours
- Full time
- Part time
- Job ref
- 405-25-AC205OUT-A
- Employer
- Dorset County Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Dorset County Hospital
- Town
- Dorchester
- Salary
- £24,169 Per Annum
- Salary period
- Yearly
- Closing
- 15/05/2025 23:59
Employer heading
Outpatient Administrator
NHS AfC: Band 2
Outstanding Care, Outstanding Careers
For more information on our wonderful Trust search Join DCHFT and for more information on the benefits of working at DCHFT search DCHFT Staff Benefits
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Job overview
- To provide a smooth running clerical and administrative service to the Trust, this includes booking appointments, answering telephone calls and greeting patients on Reception desks
- To ensure that all data entries are made in a timely manner and by doing so, contribute to the achievement of the Trust’s targets, whether mandatory or local.
- To assist and support the team to ensure the delivery of a high quality service. This will require the use of good clerical, communication and interpersonal skills.
Successful candidates will be asked to start as soon as possible so please ensure that your references are made aware that you have used them.
Main duties of the job
Do you thrive is a busy fast paced environment? Do you like to be constantly learning and developing in your role? Excellent, come and join us at DCHFT as a Outpatient Administrator!
In this role you will
- Have the primary function of either a Receptionist, Call Centre Agent or Appointments Clerk. You will have input into the decision of which primary function suites you best
- You will have the opportunity to learn all of function and team skills
- Full training will be provided and no experience in a hospital setting is required
To excel you will have
- Recent experience in an office environment in a clerical/admin capacity
- Customer service experience
- Good communication skills with an empathetic approach
Working for our organisation
In return we can offer you a place in a growing, supportive team, who are part of a truly special organisation. The office is open 8am until 6pm, Monday to Friday and we welcome applications for both full and part-time hours, minimum 27 hours per week over 3 days. Having a balanced home and work life is important and we offer a flexible approach to working arrangements.
Detailed job description and main responsibilities
Responsibility for Patients
- Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.
Responsibility for Policy and Service Development
- The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
- The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
- The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.
Responsibility for Financial and Physical Resources
- Where designated by line manager ensure that adequate stationery stocks are available and other ordering where requested.
- The post holder has a duty of care in relation to all equipment and resources used in the course of work.
Responsibility for Staff
- The post holder may be required to demonstrate duties to new starters or other staff members if required.
Responsibility for Information Resources
- Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
- Filing and documentation is maintained using established Trust/departmental systems.
- Clerical systems are developed and maintained appropriately.
- Ensure a high level of confidentiality is maintained to ensure adherence to Health Records Operational Policy and Health Records Keeping Standards Policy.
Person specification
EDUCATION, QUALIFICATIONS & TR
Essential criteria
- General education to GCSE standard or equivalent, including English and Maths
EXPERIENCE
Essential criteria
- Relevant and recent experience in an office environment in a clerical/admin capacity
- Experience of dealing with telephone enquiries
- Understanding of Confidentiality
Desirable criteria
- Previous experience in a Healthcare environment
- Previous computer experience In a Windows environment
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Good numeracy and literacy skills
- Competent keyboard skills
- Excellent communication skills
- Ability to work without supervision
- Ability to work as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Leanne White
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 01305 254538
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