HealthJobsUK

Detailed job description and main responsibilities

• To provide a complete medical secretarial and PA service, including word processing, filing, audio-typing, scanning, photocopying and the composition of letters.  Prepare straightforward responses and requests for the Consultant and designated medical staff as appropriate. 
• To be the focal point of contact for patients, relatives, GP’s, hospital staff and other professional bodies for written and telephone enquiries on behalf of the consultant and his/her team, exercising discretion to ensure this contact is sensitive and effective.
• Action any requirements that have been requested by the Consultant upon dictating clinic correspondence.
• Liaise with the Outpatients Department regarding patients’ appointments
• Clinic cancellations in accordance with staff availability and notify necessary parties in accordance with six week clinic cancellation policy. 
• Ensure the prompt return of all tests and reports required in support of consultant correspondence and if necessary, expedite with relevant departments. Inform consultant without delay of all tests/reports marked or notified as urgent.
• Use the Trust’s computerised systems to enter and retrieve patient-related information as required, including Clinical Record Tracking, CaMIS and Electronic Patient Record.
• Arrange study days, conferences and associated meetings as required on behalf of the Consultant/Matron.
• Open and action all consultant/Matron correspondence and respond accordingly.  Develop knowledge and understanding of high priority reports to ensure there is no delay.  When the consultant/Matron is on annual leave, the postholder will be responsible for incoming clinical requests and deciding when to refer to a more senior person.
• Maintain the Consultant’s/Matrons diary and arrange appointments and meetings, co-ordinating non-clinical meetings to fit in with clinical commitments.  Identify and communicate potential shortfalls in medical cover within the Consultant’s/Matrons team to ensure that appropriate action can be taken by others to avoid or minimise service cancellation.
• Produce associated correspondence, agendas and minutes in relation to Consultant’s/Matrons meetings.
• Manage and prioritise workload which requires concentration and working through frequent interruptions and changing of tasks.  Set out own priorities without direct supervision.
• Type presentations and input databases using different software applications.
• Arrange study days, conferences and associated meetings as required on behalf of the Consultant/Matron
• Ensure all 18 week RTT validations are completed in a timely manner and support in achievement of this target.
• Make decisions re expediting/changing appointments, contact patients to change appointments and re-book them.   Ensure maximum use of Trust resources through the fully booking of Consultant(s) outpatient clinics.