Job summary
- Main area
- Catering
- Grade
- NTHS T&C's Grade B
- Contract
- Permanent
- Hours
- Part time - 20 hours per week (Working on a rota basis, to include some weekend working.)
- Job ref
- 345-NTHS7159270
- Employer
- NTH Solutions
- Employer type
- NHS
- Site
- University Hospital of North Tees
- Town
- Stockton-on-Tees
- Salary
- £23,615 pro rata, per annum
- Salary period
- Yearly
- Closing
- 15/05/2025 23:59
Employer heading

Ward Hostess/Host
NTHS T&C's Grade B
North Tees & Hartlepool Solutions is an NHS owned company of North Tees and Hartlepool NHS Foundation Trust. North Tees & Hartlepool Solutions provides a range of Estates, Facilities, Supplies and Procurement services to North Tees and Hartlepool NHS Foundation Trust. The company is a separate legal body to North Tees and Hartlepool NHS Foundation Trust. The successful applicant will be an employee of the subsidiary and not the NHS.
North Tees & Hartlepool Solutions offers its own Terms and Conditions of employment which differ from the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- A competitive salary
- Excellent performance related bonus scheme
- Up to 33 days annual leave plus bank holidays (dependant on service and contracted hours)
- Access to a pension scheme - National Employment Savings Trust (NEST) – North Tees & Hartlepool Solutions will pay a 3% contribution (this is above the minimum contribution rate at the present time)
- Night shift working allowances (where appropriate)
- Bank holiday working allowances (where appropriate)
The Disclosure and Barring Service (DBS) check will be paid for by North Tees and Hartlepool Solutions, however, should you fail to satisfactorily complete the probationary period, you will be charged for the DBS check as a deduction from your final salary.
Job overview
This post may close early due to high volume of applications.
We are seeking a Ward Host to join our catering team, to work on our University Hospital of North Tees site. This is a fantastic opportunity to join a supportive team, to help provide a high quality and efficient, patient orientated catering service working within the ward areas. Full training will be provided, so previous experience is not essential, and this will be a great role for someone looking for the next step in their career.
Benefits of working for NTH Solutions include:
A competitive annual leave allowance, starting at 28 days per annum (pro rata)+ Bank Holidays
An annual, performance based bonus
Opportunities for Personal and Professional Development
Working within a supportive, inclusive organisation
Health and Well-Being Initiatives
Enrolment into a pension scheme
Main duties of the job
As a Ward Hostess, your role is integral in the provision of a comprehensive catering service for our patients, visitors and staff, the NHS couldn’t function without you.
Duties include:
Collating patient choices of the menu
Preparation of food
Plating and presenting the patient meals on the wards
Providing a beverage and snack round
The catering department currently offer a shift pattern of working 2.5 days over 7 days, which will include some weekend working.
Working for our organisation
NTH Solutions is a wholly owned subsidiary company of North Tees and Hartlepool NHS Foundation Trust, established in April 2018 to provide estates, facilities and support services.
Our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
At NTH Solutions we work as a team, we support each other, learn from one another and have our patients at the heart of everything we do.
We are looking to employ honest, dedicated individuals to join our team, we recruit for values and together, we are North Tees and Hartlepool.
Detailed job description and main responsibilities
The role will include:
Basic preparation of ingredients, salads, sandwiches, hot snacks, gravies, custard in a food safe manner
Ward based processing of patient crockery, cutlery and food service utensils through mechanised dish wash machine
Reconciling patient meal deliveries against meals ordered and inform the catering help desk of any shortages/inaccuracies
Ensuring economical use of food/ingredients and minimisation of waste
Meeting food service time-scale
Maintaining high standards of cleanliness in designated work areas within documented cleaning schedules, as well as ad hoc cleaning duties
Ensure high standards of food safety and Hazard Analysis Critical Control Point (H.A.C.C.P) are achieved and maintained
To work safely in accordance with Trust Health & Safety Policies
Ensure accurate and complete records of core food temperatures, refrigerator temperatures and cleaning schedules are kept
Competent in the completion of basic departmental forms and other relevant Trust documents
Work towards the objectives agreed in the Annual Personal Development Review process
Contribute to service improvement by evaluating own work and that of the team and making changes where appropriate
Competent in understanding and working within the remit of the Trust’s confidentiality policy
Take responsibility for personal development and education and maintenance of a personal development plan
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths
Desirable criteria
- High level of awareness of food hygiene, Hazard Analysis Critical Control Point (HACCP) and Health and Safety principles.
- Food Hygiene Training
Experience
Desirable criteria
- Previous experience in catering
- Previous experience working with the general public
Skills
Essential criteria
- Excellent Communication Skills
- Able to work on own initiative
- Able to work well under pressure
Desirable criteria
- Customer care skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laura Wilkinson
- Job title
- Head of Operations
- Email address
- [email protected]
- Telephone number
- 01642 624679
- Additional information
Catering Team Leaders - 01642 624761
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