Job overview

• As a Patient Services Assistant you will be responsible for working with the ward/dept. team 
to develop and maintain the patient environment by: 
• The day-to-day upkeep of the cleanliness in specific area as set out in the cleaning 
schedule. 
• These areas may include ward areas, clinical areas, hospital corridors and associated areas 
across the Basildon & Thurrock Hospital sites. 
• Providing a helpful and courteous beverage and meal service to meet the needs of the 
patients and all service users within the unit.

Main duties of the job

• Assist patients with menu selection, taking into account medical/ dietary/cultural 
and/or religious/ choices, ensuring appropriate meals are ordered.
• To check that correct orders, including special diets, are received on the meal trolley.
• Work closely with the ward staff/ housekeeper/ hostess to ensure that all patients’ 
dietary needs are met
• Undertake preparation and presentation of meals and distribute out to patients 
accordingly
• Clear trays
• Report any problems to the Nurse in Charge.
• Liaise fully with the Catering Department and Nurse in Charge to facilitate seamless 
catering service at ward level.
• To be familiar with and observe the Catering Department’s “Codes of Practice” Policy 
Manual.
• Attend training courses and meetings as required
• Adhere to the Food Safety (General Food Hygiene) Regulations 1995.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.