Job overview

Are you passionate about food and delivering excellent customer service? Do you enjoy leading a team and working with a wide range of people?

An exciting opportunity has arisen to join the Catering Team at Basildon Hospital as a Restaurant Supervisor. Based within our newly refurbished staff and visitor restaurant, you will play a key role in ensuring the smooth day-to-day operation of the service, delivering a high-quality dining experience for patients, visitors and colleagues.

As a Restaurant Supervisor, you will provide hands-on leadership, support and guidance to the catering team, ensuring high standards of food safety, customer service and operational efficiency are maintained at all times.

We are looking for an enthusiastic, motivated and customer-focused individual with previous catering or hospitality supervisory experience, excellent communication skills and a commitment to delivering outstanding service.

In return, you will become part of a friendly and supportive team within one of the largest NHS Trusts in the region, with access to excellent training and development opportunities.

If you have the skills, experience and passion to help us deliver an exceptional catering service, we would love to hear from you. Apply today and join Team MSE.

Main duties of the job

Key responsibilities will include:

• Supervising and supporting a small catering team, ensuring high standards of performance, customer service and compliance are maintained.
• Assisting with staff rostering, annual leave management, sickness reporting and the effective deployment of staff to meet service needs.
• Undertaking basic food preparation, including the preparation, packing, labelling, display and chilling of sandwiches and other food items.
• Serving food and beverages in line with agreed standards for quality, presentation and portion control.
• Ensuring all food safety, hygiene and health and safety procedures are followed in accordance with Trust policies and legislation.
• Monitoring stock levels and reducing waste through effective stock rotation and storage practices.
• Providing excellent customer service to patients, visitors and staff, creating a welcoming dining experience.
• Supporting the Catering Management Team in maintaining an efficient, safe and high-quality restaurant service.
• Assisting with cash handling, sales monitoring and the promotion of retail offers to support departmental income generation.
• Leading by example to create a positive team culture and encourage high levels of staff engagement and morale.

Above all, you will help to enhance the experience of our patients, visitors and colleagues by delivering high-quality food and outstanding customer service in a friendly and professional environment.

Working for our organisation

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.  

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations.  We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.