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Job summary

Main area
Bank
Grade
Local Grades
Contract
Bank
Hours
Flexible working - Sessional Worker Contract
Job ref
828-Providebank405
Employer
Provide CIC
Employer type
NHS
Site
900 The Crescent
Town
Colchester
Salary
£15.13 per hour
Closing
11/11/2026 17:00

Employer heading

Provide CIC logo

Controller Responder (bank)

Local Grades

Job overview

We are looking for sessional workers to join Workforce Solutions as Controller Responders.

CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.

The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines. 

Main duties of the job

Main duties of the job include but are not limited to:

  • To monitor and answer calls on call handling platform inline with TSA guidelines.
  • To complete onward referrals, in consultation with the customer to relevant health and social care service
  • Ensure a high level of inputting into the call answering system and Service user records are maintained accurately
  • To manage referrals to the Carecall247 service.

Working for our organisation

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide. 

Detailed job description and main responsibilities

The job description is attached for full duties and responsibilities. 

Person specification

Experience

Essential criteria
  • Experience working with the public
  • Excellent communication skills
  • Excellent telephone skills
Desirable criteria
  • Knowledge of Health & Safety regulations
  • Knowledge of Telecare

Circumstances

Desirable criteria
  • Driving licence with access to a vehicle for work

Employer certification / accreditation badges

Positive about disabled peopleAge positiveMINTDisability confident employerEssex Family Friendly EmployersCare Leaver CovenantArmed Forces CovenantQNI

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Workforce Solutions
Job title
Workforce Solutions
Email address
[email protected]
Telephone number
0300 303 2692
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