Job summary
- Main area
- Bank
- Grade
- Local Grades
- Contract
- Bank
- Hours
- Flexible working - Sessional Worker Contract
- Job ref
- 828-Providebank405
- Employer
- Provide CIC
- Employer type
- NHS
- Site
- 900 The Crescent
- Town
- Colchester
- Salary
- £15.13 per hour
- Closing
- 11/11/2026 17:00
Employer heading
Controller Responder (bank)
Local Grades
Job overview
We are looking for sessional workers to join Workforce Solutions as Controller Responders.
CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home.
The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines.
Main duties of the job
Main duties of the job include but are not limited to:
- To monitor and answer calls on call handling platform inline with TSA guidelines.
- To complete onward referrals, in consultation with the customer to relevant health and social care service
- Ensure a high level of inputting into the call answering system and Service user records are maintained accurately
- To manage referrals to the Carecall247 service.
Working for our organisation
The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.
Detailed job description and main responsibilities
The job description is attached for full duties and responsibilities.
Person specification
Experience
Essential criteria
- Experience working with the public
- Excellent communication skills
- Excellent telephone skills
Desirable criteria
- Knowledge of Health & Safety regulations
- Knowledge of Telecare
Circumstances
Desirable criteria
- Driving licence with access to a vehicle for work
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Workforce Solutions
- Job title
- Workforce Solutions
- Email address
- [email protected]
- Telephone number
- 0300 303 2692
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