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Job summary

Main area
Admin
Grade
NHS AfC: Band 3
Contract
6 months (Fixed Term/Secondment until 28th November 2026)
Hours
Full time - 37.5 hours per week
Job ref
432-HR1422-25
Employer
East Suffolk and North Essex NHS Foundation Trust
Employer type
NHS
Site
Ipswich Hospital
Town
Ipswich
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
01/04/2026 23:59
Interview date
08/04/2026

Employer heading

East Suffolk and North Essex NHS Foundation Trust logo

Voluntary Services Administrator

NHS AfC: Band 3

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of  ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.  The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

 

Job overview

We are looking to recruit a Voluntary Services Administrator to support our volunteers across ESNEFT.

This role will allow us to support volunteers, enabling us to engage untapped volunteer resources and access their energy and new ideas. In turn this will enable us to support more patients, develop new volunteer opportunities and help us take our patient experience above and beyond normal NHS service provision.

The main purpose of the role is to support the Voluntary Services Coordinator in providing a professional volunteer service across ESNEFT, building strong professional relationships with our existing and new volunteers and service leads across the organisation.

With a can-do attitude and excellent communication skills you will be able to easily build rapport with volunteers, staff and stakeholders in order to understand need and support services.

This post is based at our Ipswich Hospital site but you may be required to work across ESNEFT sites and from home occasionally.

Main duties of the job

  • Provide a front of house service for the Voluntary Services team, sign posting where appropriate and liaising with the team to deliver a robust volunteering offer for the Trust

  • Ensure the accurate and effective use of the electronic recruitment and training systems to provide a seamless process for volunteers and collate data for the purpose of evidence based recruitment and training practice

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are one of the largest NHS organisations in England, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.   

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.   

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A 

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential criteria
  • Evidence of working in high volume administration
  • Experience of working within a pressurised and busy environment
  • Microsoft Office and IT experience
  • Demonstrable experience in dealing with sensitive and confidential information
Desirable criteria
  • Experience of dealing with confidential information
  • Experience of working within a volunteer, recruitment or training environment

Qualifications

Essential criteria
  • Educated to a minimum GCE or equivalent
  • NVQ Level 2 in a relevant subject or equivalent qualification or significant equivalent previous proven experience
Desirable criteria
  • Specialist qualification (or working towards)
  • Evidence of Continuing Professional Development

Knowledge

Essential criteria
  • Understanding and recognising the importance of confidentiality and data protection
  • Understanding of policies and procedures, regulatory and legislative rules
  • Understanding of and commitment to the promotion of equal opportunities and diversity management
Desirable criteria
  • NHS IT systems (eg TRAC)
  • Better Impact (or other CRM database system)

Employer certification / accreditation badges

No smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Pastoral CareDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Robert Payne
Job title
Voluntary Services Manager
Email address
[email protected]
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