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Job summary

Main area
Bank
Grade
Local Grades
Contract
Bank
Hours
Flexible working - Sessional Worker Contract
Job ref
828-Providebank427
Employer
Provide CIC
Employer type
NHS
Site
Unit 3, Waterhouse
Town
London
Salary
£13.85 per hour
Closing
16/11/2026 23:59

Employer heading

Provide CIC logo

Customer Service Co-Ordinator (bank)

Local Grades

Job overview

We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home. 

The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service.

Main duties of the job

Main duties of the job include but are not limited to:

  • To  coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
  • Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.

The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.

Working for our organisation

The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide. 

Detailed job description and main responsibilities

Shifts are available 09:00-17:00 Monday-Friday on site, and there is no remote working available.

The job description is attached for full duties and responsibilities. 

Person specification

Experience

Essential criteria
  • Previous experience within a busy customer service environment
  • Previous experience answering telephones
Desirable criteria
  • Knowledge of Telecare
  • Previous experience of order processing

Circumstances

Desirable criteria
  • Driving licence with access to a vehicle for work

Qualifications

Essential criteria
  • 5 GCSEs or equivalent

Skills

Essential criteria
  • Excellent communication skills
  • Good Microsoft Word and Excel knowledge

Employer certification / accreditation badges

Positive about disabled peopleAge positiveMINTDisability confident employerEssex Family Friendly EmployersCare Leaver CovenantArmed Forces CovenantQNI

Documents to download

Apply online now

Further details / informal visits contact

Name
Workforce Solutions
Job title
Workforce Solutions
Email address
[email protected]
Telephone number
0300 303 2692
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