Job summary
- Main area
- Bank
- Grade
- Local Grades
- Contract
- Bank
- Hours
- Flexible working - Sessional Worker Contract
- Job ref
- 828-Providebank427
- Employer
- Provide CIC
- Employer type
- NHS
- Site
- Unit 3, Waterhouse
- Town
- London
- Salary
- £13.85 per hour
- Closing
- 16/11/2026 23:59
Employer heading
Customer Service Co-Ordinator (bank)
Local Grades
Job overview
We are looking for sessional workers to join Workforce Solutions as a Customer Service Co-Ordinator. The postholder will support our Carecall247 service, based in Hackney, London. The team provide a vital 24/7 personal alarm monitoring and emergency response service, helping people stay safe and independent at home.
The Customer Service Coordinator is responsible for providing comprehensive administrative and customer service support to ensure the effective delivery of the Technology Enabled Care (TEC) service.
Main duties of the job
Main duties of the job include but are not limited to:
- To coordinate customer referrals and service requests from receipt through to completion, ensuring orders are accurately analysed, scheduled and communicated to relevant teams.
- Act as a key point of contact for customers, commissioners, healthcare professionals and internal teams, ensuring high standards of customer service and efficient service delivery.
The role requires excellent organisational skills, attention to detail, strong communication abilities and the capability to manage multiple priorities within a fast-paced environment.
Working for our organisation
The Workforce Solutions leaflet is attached to this vacancy, for more information about being a Sessional Worker at Provide.
Detailed job description and main responsibilities
Shifts are available 09:00-17:00 Monday-Friday on site, and there is no remote working available.
The job description is attached for full duties and responsibilities.
Person specification
Experience
Essential criteria
- Previous experience within a busy customer service environment
- Previous experience answering telephones
Desirable criteria
- Knowledge of Telecare
- Previous experience of order processing
Circumstances
Desirable criteria
- Driving licence with access to a vehicle for work
Qualifications
Essential criteria
- 5 GCSEs or equivalent
Skills
Essential criteria
- Excellent communication skills
- Good Microsoft Word and Excel knowledge
Documents to download
Further details / informal visits contact
- Name
- Workforce Solutions
- Job title
- Workforce Solutions
- Email address
- [email protected]
- Telephone number
- 0300 303 2692
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