Job summary
- Main area
- Fundraising
- Grade
- Non NHS AFC
- Contract
- 12 months (Fixed Term 12 month position)
- Hours
- Full time - 37.5 hours per week
- Job ref
- Trac ID 7464774
- Employer
- Havens Hospices
- Employer type
- Voluntary Sector
- Site
- Fair Havens
- Town
- Southend on Sea
- Salary
- £26,780 £26,780.00 per annum
- Salary period
- Yearly
- Closing
- 29/09/2025 08:00
Employer heading
Donations Processing Administrator
Non NHS AFC
Job overview
Join Our Team and Make a Difference
Are you highly organised with a keen eye for detail? Do you enjoy working with data and processes that make a real impact?
We are looking for a Donations Processing Assistant to join our busy and dedicated Fundraising team for a 12-month fixed-term contract.
Previous cash handling experience is a bonus, but not essential.
Working Arrangements:
This is predominantly an office-based role at our Fair Havens location, next to Priory Park in Southend.
Havens Hospices reserves the right to close this advert early should we receive sufficient applications.
We regret that we unable to offer any visa sponsorship options.
Main duties of the job
In this vital role, you’ll be responsible for processing all incoming donations across multiple channels, ensuring accurate and timely data entry into our CRM system (Raiser’s Edge), and maintaining smooth donor journeys.
From handling cash and cheques to managing digital donations and supporting the wider Fundraising team, your contribution will help ensure that every donation counts.
Working for our organisation
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
Detailed job description and main responsibilities
- To open and distribute any fundraising related post in the cash office
- To process all cash and cheques using the Cash-in-Transit digital safe and counting machine
- To open and process all buckets and tins keeping accurate records of income and producing batches for processing by other Donations Processing Administration staff
- To scan donation forms to Fundraising Administrators in a timely fashion
- To scan and inform data protection of any incoming requests for information regarding the company or patients
- To process all hard copy donations to Raisers Edge, accurately coding and scanning any important donor information to that record, archiving all hard copies
- To process all online and platform-based donations
- To process all In-Memory batches with accurate linking to funeral directors, donors, and the deceased
- To inform the Memory/ Legacy fundraisers of any developments or incoming money
- To work with the Raisers Edge Consultant to find new and easier ways of mass importing and be open and willing to work with any changes given
- To claim all Gift Aid donations via the HMRC/Raisers Edge platform
Person specification
Knowledge and Experience
Essential criteria
- Accurate record keeping skills
- Good standard of IT skills and experience of using Microsoft Office, databases, other relevant software and systems, and the internet to an intermediate level
- Ability to update and maintain records, databases, and other systems accurately and efficiently.
- Ability to prioritise and plan own workload to meet deadlines.
Knowledge and Experience
Desirable criteria
- Cash handing Experience
- Raiser Edge Database experience
- Telephone and customer facing experience
- Gift Aid knowledge
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Dearing
- Job title
- Director of Fundraising and Marketing
- Email address
- [email protected]
- Telephone number
- 01702 220350
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