Detailed job description and main responsibilities

• To effectively manage the day to day running of the shop staff and volunteers supporting the Shop Manager as required.
• To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
• Take full responsibility for managing the shop in the Shop Manager’s absence.
• To maintain an awareness of developments in local shops, especially in the Charity /low-cost sector, updating the Shop Manager as required.
• To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
• To provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
• To assist in developing the shop’s ecommerce business
• To actively promote Gift Aid, sign up donors and support performance targets.
• To make day–to–day decisions to ensure the successful and safe trading operation of the shop.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income, accepting, sorting, pricing, and displaying goods for sale to maximise income within agreed guidelines.
• Ensure the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations, and security procedures, ensuring compliance with relevant health and safety and other organisational policies and procedures is monitored and cascaded to all staff and volunteers within the shop.
• To inform your Shop Manager of necessary repairs and maintenance.
• To assist the Shop Manager to supervise and maximise the efficiency of the collection system, ensuring that all goods sold comply with safety and other legislative requirements.
• To adhere to Charity merchandising and window dressing standards.
• To control stock density and rotation.
• To assist the Shop Manager to recruit, train, support and coordinate the work of the staff and volunteers in accordance with Havens Hospices policies and procedures.