Job overview

This role is offered on the bank with GHC  

Gloucestershire Health and Care NHS Foundation Trust (GHC) provide the Integrated Urgent Care Service (IUCS) for Gloucestershire including Out of Hours Treatment and GP Home Visiting and are looking for service Coordinators to join GHC on bank contracts.

The GP out of hours service is accessed through the NHS 111 service and the Clinical Assessment Service. Coordinators will be operational outside of the period of 9-5 Monday to Friday. We are looking for highly motivated individuals with good working knowledge of health services to oversee service activity, reporting and escalation of IUCS delivery for all bases within the county and are responsible for booking home visits following a triage.

The Coordinator is the main point of contact Out of Hours and are a conduit to the in-hours management team.

This role is offered on a bank basis with both day and night shifts available - 7 days per week..

Main duties of the job

·       Oversee the operation of the out-of-hours integrated urgent care service, ensuring that all activities are carried out efficiently and in accordance with established protocols.

·       Be responsible for booking GP home visits via SystmOne case management and car dispatching.

·       Communicate with the GP driver to be informed of any service interruptions.

·       Communicate with clinical professionals and base receptionists to receive any service disruptions or escalations.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. 

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. 

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that: 

72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 

81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%. 

 This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.