Job vacancy: Administration Assistant, Band 2, Gloucestershire Hospitals NHS Foundation Trust, Gloucester

Job summary

Main area: Administration
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 15 hours per week
Job ref: 318-25-T0567

Employer: Gloucestershire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Pullman Court, Gloucester Royal Hospital
Town: Gloucester
Salary: £24,465 (pa pro rata if part-time)
Salary period: Yearly
Closing: 18/08/2025 23:59

Administration Assistant, Band 2

NHS AfC: Band 2

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the largest employer in the county, we’re proud to provide outstanding acute, elective, and specialist services to over 650,000 people across our county. Whether you’re just beginning your NHS journey or taking the next step in your career, this is an exciting time to join us. We’re investing in innovation, research, and transformation, with over 100 active clinical studies and major developments underway across our two district hospitals.

You can expect a welcoming and supportive culture and you’ll be supported by passionate colleagues who care deeply about teamwork, development, and delivering exceptional care. We offer structured development programmes, mentoring, and leadership opportunities to help you grow in your career. Gloucestershire has the perfect mix of culture, countryside, and community. With excellent schools, transport links, and access to award-winning green spaces, it’s a great place to live and work.

We value the diversity of our workforce and are committed to creating an environment where everyone feels they belong.

Be part of Gloucestershire Hospitals, explore your future with us today.

Detailed job description and main responsibilities

- To undertake training as required and agreed with the Admin Team Leader

- Clerical tasks as required i.e. photocopying, sorting post, answering the telephone etc to support team members

- Undertaking typing tasks and adding letters to Infoflex as requested by the Admin Lead

- Comprehensive use of in-house patient administration system to check information on patients, outpatient appointments and results etc.

- Taking/collecting urgent notes or requests to relevant departments in order to minimise delays

- Filing letters and reports into patient medical notes within the department or in Health Records department.

- Undertake work when requested by the Admin Team Leader as well as prioritising workload appropriately.

- Deliver a high standard of customer service; communication effectively with all levels of staff across departments, the multi-disciplinary teams, GPs, patients and their relatives.

- Electronically track patient notes in and out of the department/area.

- Promote equality at all times and respect privacy and confidentiality, acting appropriately and professionally upon any sensitive information in accordance with trust policy.

- To be flexible, with the ability to alter activities and priorities as the need arises.

- Undertake any other appropriate duties, commensurate with the role as required at the request of the Admin Lead.

- At the request of the Admin Lead, you may be required to cover colleagues during absences/annual/sick leave. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

- Contribute to a healthy and safe working environment and adhering to health and safety regulations and trust policies.

Person specification

Qualifications & Experience

Essential criteria

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
IT experience of Microsoft Office packages
Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
Excellent communication skills, both verbal and written
Ability to work under some pressure
Ability to work without direct supervision
Experience of working as part of a team
Experience of general office routine and filing systems

Desirable criteria

Administration experience in a health/social care setting
IT capable to ensure proficient use of hospital computer systems

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

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Documents to download

Apply online now

Further details / informal visits contact

Name: Amanda Matthews
Job title: Administration Lead/Operations Manager
Email address: [email protected]
Telephone number: 0300 422 5707

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Job summary

Employer heading

Administration Assistant, Band 2

NHS AfC: Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications & Experience

Essential criteria

Desirable criteria

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Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

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