Trosolwg o'r swydd

The Switchboard Supervisor is responsible for overseeing the daily operations of the switchboard team, ensuring efficient and professional handling of all incoming and outgoing communications. This role involves managing staff, maintaining communication systems and delivering excellent customer service in a fast-paced environment. The supervisor acts as a key point of contact for escalations and ensures that service standards are consistently met.

Full Time (37.5 hours) - 700am-1500pm, 900am-1700pm, 1400pm-2200pm & 2200pm-0700am*

* This is subject to change as due to staff sickness or vacancies. 
Candidates must be flexible and able to commit to a varied shift pattern. 
This can include weekends, unsocial hours and public holidays including Christmas.

Please note this job will attract GMS Terms and Conditions of Service (TCS)

Please see attached TCS for reference 

Prif ddyletswyddau'r swydd

- Supervise and coordinate the activities of the switchboard operators

- Ensure timely and accurate handling of all calls and messages

- Monitor switchboard performance and implement improvements

- Provide training and support to switchboard staff

- Manage shift schedules and staffing levels to maintain coverage

- Handle escalated calls and resolve issues promptly

- Maintain and troubleshoot switchboard equipment and software

- Liaise with other departments to ensure smooth communication flow

- Prepare reports on switchboard activity and performance metrics

- Ensure compliance with organizational policies and data protection regulations

Gweithio i'n sefydliad

Gloucestershire Managed Services (GMS) delivers trusted operational support services to the NHS and healthcare organisations. Our mission is to deliver excellence in service delivery while prioritising safety, innovation, and teamwork. Our core values- Excellence, Integrity, Listening and Inclusivity-create a thriving culture that values people and their contributions. Join us to make a tangible difference to patient care and help build a safer, better future for healthcare facilities.