Job summary
- Main area
- Diagnostics and Specialties
- Grade
- Band 3
- Contract
- 8 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week (Cross-site)
- Job ref
- 318-26-T0246
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- Gloucestershire
- Salary
- £25,760 - £27,476 (pa, pro rata if part-time)
- Salary period
- Yearly
- Closing
- 29/04/2026 23:59
Employer heading
Appointments Officer, Radiology, Band 3
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
The Radiology department is looking for an appointments booking officer to join our team, we need an individual who is ready for a challenge to join our busy radiology appointments team in providing an effective booking service for Radiology patients ensuring wait time and clinical targets are met. The post holder will be responsible for the day to day booking of patients for a range of imaging modalities across the Trusts multiple Radiology sites including the brand new Community Diagnostic Centre at Quayside House.
A high number of appointments are made via in-bound and out-bound telephone calls therefore; the ideal individual will need to have excellent communication skills, to ensure that patients receive a supportive and responsive service tailored to their specific needs.
A good all round knowledge of IT is essential, however full training in using the Computerised Radiology Information System (CRIS) will be provided.
Additional working pattern details: Working cross-site
Main duties of the job
We are looking for an enthusiastic and motivated individual who is able to monitor the progress of referrals, be able to identify problems and take the appropriate action to ensure the efficient management of referral in line with our waiting time and clinical targets.
You will need to be able to work unsupervised once fully trained.
The role can be very demanding having to deal with patients that can cause anxiety and distress.
Good communication skills are essential, the post holder will be not only be required to communicate with patients, but also to liaise with a multi-disciplinary team both within radiology and throughout the trust daily.
Training will be provided in the Computerised Radiology Information System (CRIS) however the post holder will need to confident in using windows based IT systems
Working for our organisation
The Radiology department at Gloucestershire Hospital NHS Trust is an ever expanding service providing a wide range of imaging modalities such as CT, MRI, ultrasound, plain film and interventional radiology. The department is a friendly and supportive place to work, with the patient at the centre of everything we do to provide the best care for everyone.
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years' service
An annual personal development review to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme
Detailed job description and main responsibilities
The successful candidate on the daily basis will be able:
- Ensure adherence to all Trust policies.
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
- Effectively monitor and maintain the CRIS system ensure accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints.
- Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate.
- Investigation and effective follow - through on DNA patients.
- Timely and accurate cancellation of appointment lists and appropriate re-scheduling of appointments.
- Communicate effectively with patients to ensure their understanding. Have knowledge of how to overcome barriers eg, where English is not a patients first language, patients with sensory impairments, confused or anxious patients where tact and sensitivity, reassurance etc may be required.
- Prioritise and organise own daily activities with minimal direct supervision.
- Liaise and work with line management to ensure compliancy of daily service management. Highlight any issues to line management which may have a detrimental impact on workload or staff etc.
- Assist with provision of absence cover for colleagues or any duties as requested by management to meet service demand
Person specification
Knowledge / Experience
Essential criteria
- Previous booking office experience (or equivalent)
Desirable criteria
- Experience in a hospital or office environment
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Qualifications
Essential criteria
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- Computer literate in Microsoft Office packages
Desirable criteria
- NVQ in Administration level 3 or equivalent
- Knowledge of Trakcare and CRIS Systems
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Zoe Haimes-williams
- Job title
- Assistant General Manager, Radiology
- Email address
- [email protected]
- Telephone number
- 0300 422 4386
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