Job overview

Coordinates a range of support services, catering, cleaning and portering services.

Lead and supervise a team of staff in providing a good quality, nutritious and safe catering, and cleanliness and portering services to wards and departments throughout Trust premises for staff, patients and visitors.

The postholder is managed not supervised and is expected to have the freedom to act within the role.

The post holder is expected to operate in line with Gloucestershire Health and Care (GHC) NHS Foundation Trust values and demonstrate a high level or professionalism and customer service

Main duties of the job

Responsible for completing cleanliness audits in line with National Standards of Healthcare Cleanliness 2021. Identify any shortfalls within the cleanliness and environment of the ward/unit and bring to the attention of appropriate person/department, implementing action to address issues as required.

Ensure food hygiene standards are met by completing regular audits, provide staff training to ensure food is prepared, cooked and served in accordance with Trust policy and procedures by taking account of specialist diets and cultural requirements.

Responsible for investigating and solving problems e.g. for stock issues, deliveries and ensure alternative solutions if required are in place

Responsible for day to day supervision of staff including planning the staff rota ensuring shifts are covered, and in times of absence act to ensure service delivery is not disrupted. Support the management team with staff induction, probation period and have responsibility for staff appraisal including to compile and implement individual development plans. 

Provide “on the job” training to ensure staff are trained to their job, identify training needs and support staff with additional training if required using the Trust care to learn training packages. 

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.  In the latest staff survey, 61% of colleagues gave us their views.  It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.  However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.