Job overview

To provide flexible, comprehensive, responsible and accurate administrative, clerical and general secretarial services.  The successful candidate will be the first point of contact for the department, greeting all patients/relatives/visitors and staff.  Ensuring that the reception area runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the team. The role will require constant awareness of the work and key priorities of the division, dealing with highly confidential and sensitive information.  To provide a front line information service, offering non clinical information, advice and guidance to members of the public, colleagues from external agencies.

Main duties of the job

• Meeting & greeting face to face patients
• Pre-admitting, admitting & discharging patients in a timely manner.
• Sorting the incoming and outgoing post
• Answering the telephone - answering queries from all areas.
• Occasional flexibility in working hours may be required. Including cross site cover if needed.
• Raise maintenance requisitions via the Trust online system.
• Filing patients notes and liaising with medical records 
• Liaising in a multidisciplinary team to resolve any arising problems

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.