Job overview

***INTERNAL APPLICANTS ONLY***

 An opportunity has arisen for a motivated and dynamic administrator  to join Therapy Services team at Bromyard hospital.  The successful applicants will provide a customer focused service for all patients and visitors attending the Therapy Services Department. 

You will provide efficient and effective administrative support to the Therapy Services teams including dealing with phone queries, inputting clinical data on to patient systems and typing of clinical letters.

Main duties of the job

For a complete job description please see document attached to the advert, the below list is an overview of the main duties and is not exhaustive:

• Manage the booking of new and follow up patients.
• Manage clinic rescheduling and cancellations.
• To be aware and highlight issues with clinic capacity and lead times.
• Telephone and face-to-face patient management and customer service.
• Meeting and greeting patients and visitors.
• To maintain organised filing system including computerised and paper filing systems.
• To maintain archiving of patient and personal files.
• General administrative tasks.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.