HealthJobsUK

Job overview

To provide integrated and comprehensive secretarial and administrative support to the Cardiology CNS, Heart Function and Cardiac Rehabilitation teams,  dealing with client enquiries and maintaining good office systems.

To ensure clinic appointments are booked for patients in a timely manner, liaising with clinicians to allow the smooth running of the services.

This role is a great role for a confident administrator who is happy to work within a team setting but also, at times, having to work on their own using their own initiative.

Main duties of the job

• Type dictated letters as directed by the nursing staff and process accordingly
• Book appointments, maintain diary and make changes where necessary
• Print clinic lists and ensure notes available ready for clinics
• Maintain confidentiality at all times
• Provide good telephone manner using sensitivity and empathy when dealing with patients
• Ensure helpline book maintained using initiative to contact the Clinical Nurse Specialists / Rehabilitation Nurses if concerned
• Accurate and timely completion of workload within specialty
• To assist the teams with clerical duties i.e. audit data collection, reports, minute taking
• To liaise with patients and Trust staff regarding the Cardiac Rehabilitation/Heart Function Programme

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.