Job vacancy: Bank Medical Records Clerk, Medway NHS Foundation Trust, Gillingham

Job summary

Main area: Administrative
Grade: Band 2
Contract: Bank
Hours: Flexible working - Bank
Job ref: 275-TSS-BMRC

Employer: Medway NHS Foundation Trust
Employer type: NHS
Site: Medway Maritime NHS Foundation Trust
Town: Gillingham
Salary: £13.85 - £22.16 per hour depending on shift
Salary period: Hourly
Closing: 22/08/2025 23:59

Bank Medical Records Clerk

Band 2

Do you have the ambition and vision to deliver the Best of Care by the Best People?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust, we are able to give our employees flexibility on where, when and the hours they work.

Our culture and values are what drives Medway NHS Foundation Trust and is the heartbeat of who we are as an organisation. It is important that you understand and to refer to our values when you are completing your application and always reflect our values throughout your employment with the Trust.

Detailed job description and main responsibilities

To be responsible for maintaining the Health Records Library and transit area in good order by moving notes or tidying case note shelving under instruction from the relevant Team Leader or Manager.

To be responsible for pulling case notes for clinic, admissions and audit and request lists and following requests by telephone, tracking records to the appropriate location and completing the appropriate log sheets.

To be the first point of contact for missing notes, tracked to the Health Records Library, on the day or the day prior to a patient’s attendance, escalating any problems immediately to the Library Supervisor / Team Leader.

Person specification

Qualifications

Essential criteria

Good General Education to O’ Level or equivalent

Knowledge

Essential criteria

Must understand and comply with Data Protection Act and maintain confidentiality at all times
Must be interested in providing a quality service to support good patient care and experience

Experience

Essential criteria

Has the ability to adapt to challenging and changing situations/demands and able to support colleagues through stressful situations, including flexibility to provide cover
Admin / office experience · Must be interested in providing a quality service to support excellent patient care and experience

Skills

Essential criteria

Good communication skills – written and verbal
Customer care skills
Computer literate, in particular use of MS windows and Outlook
Excellent interpersonal skills
Ability to work on own initiative and to work within a team
Good working knowledge of Oasis system
Strong sense of commitment to openness, honesty and integrity in undertaking the role

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Defence Employer Recognition Scheme (ERS) - Bronze

Defence Employer Recognition Scheme (ERS) - Silver

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early if the number of applications is met.

Documents to download

Apply online now

Further details / informal visits contact

Name: Vanessa Goodman
Job title: Health Records Operational Manager
Email address: [email protected]

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Job summary

Employer heading

Bank Medical Records Clerk

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Knowledge

Essential criteria

Experience

Essential criteria

Skills

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Application numbers

Documents to download

Further details / informal visits contact

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