Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- 12 months (Fixed term 12 months)
- Hours
- Part time - 22.5 hours per week (Mondays, Thursdays and Fridays)
- Job ref
- 380-FR0638-B
- Employer
- Kent and Medway Mental Health NHS Trust
- Employer type
- NHS
- Site
- 1st Floor Outpatients Department Sevenoaks Hospital
- Town
- Sevenoaks Kent
- Salary
- £24,465 Pro Rata
- Salary period
- Yearly
- Closing
- 07/04/2026 23:59
Employer heading
Assistant Administrator
Band 2
We are the Kent and Medway Mental Health NHS Trust. We offer a range of ongoing benefits to our valued workforce. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Here are some clips of our Kent and Medway Mental Health NHS Trust staff, speaking about their role and why they enjoy working for us
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
---------------------------------------------------------------------------------------------------------------------------
Job overview
Are you a proactive, organised individual with a passion for people?
We are looking for a dedicated Assistant Administrator to join our West Kent Neuropsychiatry team.
The Impact You’ll Make
A Welcoming Presence: You will manage our reception area, meeting and greeting patients with empathy and professionalism as they arrive for their appointments.
Operational Excellence: You’ll provide high-quality administrative support to our clinicians and the wider admin team, ensuring the clinic runs like clockwork.
Flexible Support: While you’ll be based in West Kent, you’ll occasionally support our East Kent team in Ashford, ensuring a consistent and reliable service for all our patients.
Driving Change: We value fresh perspectives! You’ll be encouraged to contribute to service improvements and help us find better ways to support our community
You will contribute to service improvements and ensure that we adhere to Trust values Caring, Inclusive, Confident and Curious.
Main duties of the job
- To manage reception, meeting and greeting our patients, carers and
visitors signposting them to where to sit and wait for their appointment - To answer incoming calls via the 8 x 8 system, taking accurate
messages and passing them on to relevant staff - To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing of and sending out of appointment letters.
- To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.
- To process outcome of MDT by sending acceptance and decline letters in a timely manner
Working for our organisation
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Detailed job description and main responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification
Person specification
Qualifications
Essential criteria
- NVQ Level 2 or equivalent in administration with proven experience (Certificate to be brought to interview)
- A-C Grade GCSE Mathematics (with certificate to be brought to interview)
- A-C Grade GCSE English Language (with certificate to be brought to interview
Desirable criteria
- NVQ Level 3 or equivalent in Business Administration (Certificate to be brought to interview)
Experience
Essential criteria
- A have a minimum of two years experience of working in a healthcare environment preferably NHS with demonstrable experience of working in an administration environment and working with computerised systems
Desirable criteria
- Experience of working in an healthcare environment, preferably NHS
Knowledge and Skills
Essential criteria
- Ability to use Microsoft 365 packages to include Outlook, Powerpoint, Excel and TEAMS to a high standard
Desirable criteria
- To have excellent proven communication skills both in face to face situations and over the telephone and the ability to handle sensitive information in an empathic manner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Wendy Walker
- Job title
- Business Administration Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01732 228 200
- Additional information
I only work Mondays, Tuesdays and Wednesdays
List jobs with Kent and Medway Mental Health NHS Trust in Administrative Services or all sectors