Job summary
- Main area
- Communications
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 6 months (Ends 31 December 2026)
- Hours
- Full time - 37.5 hours per week (Flexible working available)
- Job ref
- 435-C084-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Fusion House
- Town
- Blackburn
- Salary
- £25,760 - £27,476 pro rata
- Salary period
- Yearly
- Closing
- 19/08/2026 17:00
Employer heading
Communications Support Assistant
NHS AfC: Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
An exciting opportunity has arisen for a Communications Support Assistant (Band 3) to join the Communications Team at East Lancashire Hospitals NHS Trust on a 6-month fixed-term basis.
The post holder will support the delivery of the Trust’s communications strategy by assisting with a wide range of internal and external communications activities. This includes supporting digital and traditional communication channels, contributing to campaigns and events, and providing essential administrative support to ensure the smooth running of the Communications function.
This role offers an excellent opportunity for an individual looking to develop a career in communications within the NHS, gaining experience across a diverse and fast-paced working environment.
Main duties of the job
The Communications Support Assistant will provide comprehensive support to the team across a broad range of activities:
- Managing internal and external enquiries via the Communications inbox and ensuring queries are appropriately handled or redirected
- Maintaining project logs, action plans and trackers to support effective delivery of communications activity
- Supporting the press office function, including logging and monitoring media enquiries
- Assisting with the creation and publication of internal communications content, including staff news articles and bulletins
- Supporting the delivery and monitoring of social media activity, including content creation and evaluation
- Updating and maintaining Trust internet and intranet pages to ensure content is accurate and current
- Proofreading communications materials to ensure accuracy, consistency and adherence to brand guidelines
- Supporting the design and production of promotional materials, liaising with external suppliers where required
- Assisting in the planning and delivery of communications campaigns and awareness initiatives
- Providing administrative support for events, including coordination of logistics and stakeholder engagement
- Maintaining stakeholder contact lists, media databases and communications records in line with information governance requirements
- Supporting the preparation of reports, including the provision of communications analytics
Working for our organisation
East Lancashire Hospitals NHS Trust is committed to delivering high-quality, safe and effective care to the communities we serve. Our Communications Team plays a key role in ensuring clear, engaging and timely information is shared with colleagues, patients and the public.
We are guided by our core values:
- Respecting the individual
- Putting patients and customers first
- Promoting positive change
- Acting with integrity
- Serving the community
As part of our team, you will be supported to develop your skills, contribute to meaningful work, and play a role in supporting frontline services through effective communication.
Detailed job description and main responsibilities
The post holder will be responsible for supporting the Communications Team in delivering a comprehensive and effective communications service.
This includes:
- Handling routine communications enquiries and ensuring timely responses
- Maintaining accurate and up-to-date communications records, including logs, databases and stakeholder lists
- Supporting content creation across multiple channels, ensuring messaging is clear, concise and aligned with organisational standards
- Assisting with social media management, including content posting, monitoring and record keeping
- Updating website and intranet content in collaboration with relevant stakeholders
- Proofreading and quality-checking communications materials
- Supporting campaign delivery and promotional activity
- Assisting with the organisation and administration of events, including VIP visits and staff engagement activities
- Supporting media handling processes through accurate record keeping and tracking
- Maintaining and organising digital assets such as photography and video content, ensuring appropriate storage and consent records
- Contributing to reporting processes by collating communications data and analytics
The role requires strong organisational skills, attention to detail and the ability to work both independently and as part of a team. The post holder will be expected to manage competing priorities and adapt to changing demands within a busy communications environment.
The successful candidate will demonstrate professionalism in all interactions and uphold Trust policies, procedures and values in all aspects of their work.
Person specification
Qualifications/Training
Essential criteria
- Level 3 qualification which can include 2 or more A-levels, NVQ3 or Level 3 awards, diplomas and certificates
- Previous experience working within a communications role
- Full UK driving license
Previous experience
Essential criteria
- Experience of producing engaging content for internal or external audiences
- Experience of managing social media accounts
- Experience updating websites or using a content management system (with training)
Knowledge and Skills
Essential criteria
- Strong organisational skills with the ability to prioritise own workload
- Ability to follow processes, guidance and templates
- Ability to use standard content management systems
- Flexible and able to respond to changing priorities
Personal qualities
Essential criteria
- Reliable and organised approach to work
- Ability to work as part of a team and support colleagues
- Ability to work independently on routine tasks within agreed guidance
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sally Davies
- Job title
- Communications Manager
- Email address
- [email protected]
- Telephone number
- 07717 163958
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