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Job summary

Main area
Estates and Facilities
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week (Fri,Sat,Sun Night 10 pm till 6 am)
Job ref
435-1SC-ELHT-072-26-A
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Blackburn Teaching Hospital
Town
Blackburn
Salary
£24,937 - £26,598 per annum pro-rata (pay award pending), with potential for shift enhancements
Salary period
Yearly
Closing
04/03/2026 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Supervisor - Patient Services

Band 3

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.  We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way.  It is jointly run by the five Trusts as a collaborative partnership.

The Trusts that make up One LSC are:

Blackpool Teaching Hospitals NHS Foundation Trust

·       East Lancashire Hospitals NHS Trust

·       Lancashire and South Cumbria NHS Foundation Trust

·       Lancashire Teaching Hospitals NHS Foundation Trust

·       University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.  

The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.  At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve. 

Job overview

At Royal Blackburn Teaching Hospital, our Patient Services Supervisors lead their shift teams in ensuring all general and specialist cleaning activities are delivered in a timely manner to meet the exacting standards required in this busy clinical environment. Alongside your team of PSAs you will support patients through their hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year.

We expect high levels of performance and attendance from our Supervisors, as you are the primary liaison for the department and our clinical colleagues, as well as line-managing our diverse and talented workforce. This role requires a combination of skills, knowledge and experience to draw the best from your team while providing them with necessary training, monitoring and instruction.

Shift pattern available: 

Friday, Saturday, Sunday Nights 10 pm till 6 am 

 

Main duties of the job

Effective communication in written and spoken English is essential for all members of our team, and you must be confident using computers, phones, radios and dealing with people in person, while using your training to ensure we provide the right service for the right patient at the right time.

A reasonable standard of physical fitness is required in this role, as you will be expected to work around the hospital site throughout each shift, observing practice, auditing clinical areas and directing our team. It can be uncomfortable working in this environment and you will wear Personal Protective Equipment all day to protect yourself, your colleagues and patients.

There may also be occasions where you are required to work on one of our other sites to provide cover at times of pressure or increased demand.

Working for our organisation

The Supervisor role offers the chance to work in partnership with our clinical, diagnostic and support colleagues to improve our patient experience and achieve compliance with the 2021 National Standards of Healthcare Cleanliness.

As the largest single team in the Trust, we celebrate and promote diversity, actively support flexible working opportunities and look after our family – whether they stay with us for five, ten or fifty years. With some of the best work-related benefits available in East Lancashire, including low cost parking, gym memberships, union memberships and wellness campaigns all year round, ELHT offers an attractive package for every team member.

The Patient Services model of working is unique to ELHT, bringing together the traditional roles of the Domestic and Porter to better support effective patient flow, improve communication and provide a flexible workforce to meet the needs of an ever developing hospital and health service.

Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.

Detailed job description and main responsibilities

Supervisory Role

  • Provide direct supervision and guidance to all Patient Services Assistants.
  • Assist the Patient Services Manager with the recruitment, selection, induction and training of staff.
  • Allocation of work to Patient Services Assistants and Bank Staff to meet the needs of the department and Trust partners.
  • Ensure daily delivery of high standards of work across all zone areas, carrying out audits, inspections and monitoring visits, providing feedback to zone team.
  • Carry out and record probationary reviews, appraisals, absence management, performance and conduct meetings as required.
  • Completion of all appropriate departmental and personnel meetings and records.
  • Support staff through learning and development as required by the department.

 

Communication

 

  • Organise and lead the monthly team briefs for zone teams.
  • Liaise with Trust colleagues to ensure standard and consistency of service delivery.
  • Provide management reports to support departmental delivery and development.

 

Patient Service – Quality Assurance

 

  • Carry out regular monitoring of the wards and departments in accordance with NHS E&I guidelines on The National Standards of healthcare Cleanliness 2021.
  • Ensure regular audits are completed, for example C4C, PLACE, NAPF, and prepare reports for the Patient Services Manager.
  • Ensure safe working practices and that all machinery and equipment are maintained in good working order.
  • Reporting of all defective equipment, structural and fabric repairs are reported to the appropriate department.

 

Health & Safety

 

  1. Maintain a safe environment for patients, visitors and other members of staff.
  2. Ensure an understanding of hospital fire procedure and attend annually a lecture on hospital fire procedure.
  3. To comply with all Trust safety instructions, guidelines and policies.
  4. To report, as soon as practical, all accidents and incidents and to ensure that the appropriate accident or incident form is completed.
  5. To annually update knowledge around Safer Handling techniques.

Person specification

Attainments

Essential criteria
  • Experience of delivering staff training
  • Experience of leading teams, including recruitment & selection of new staff.
  • Must be able to adhere to quality standards and departmental procedures.
  • Flexible approach to working days, hours of work and location.
  • Patient focused.
  • Manage conflicting priorities under pressure and meet tight deadlines
Desirable criteria
  • Experience of either catering, porter or cleaning work
  • ICT skills

Qualifications

Essential criteria
  • Level 2 qualification (e.g. GCSE grades 4-9 (A-C)) or equivalent in English and Maths.
  • ILM 3 or equivalent first line management qualification.
Desirable criteria
  • NVQ Level 2 in the Cleaning of Building.
  • Safer Handling facilitator trained
  • Trainer – Assessor qualified

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gemma Loudon
Job title
Patient Services Manager
Email address
[email protected]
Telephone number
01254 732048
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