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Job summary

Main area
Security
Grade
NHS AfC: Band 2
Contract
Permanent: This position will be required to work 12 hrs shift working a 4 on and 4 off shift pattern
Hours
Full time - 37.5 hours per week (12 Hour shifts working a 4 on and 4 off nights and days)
Job ref
435-1LSC-ELHT-028-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
ELHT sites
Town
Blackburn
Salary
£24,169 per annum
Salary period
Yearly
Closing
06/06/2025 08:00

Employer heading

East Lancashire Hospitals NHS Trust logo

Security Response Officer

NHS AfC: Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people.  We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way.  It is jointly run by the five Trusts as a collaborative partnership.

The Trusts that make up One LSC are:

Blackpool Teaching Hospitals NHS Foundation Trust

·       East Lancashire Hospitals NHS Trust

·       Lancashire and South Cumbria NHS Foundation Trust

·       Lancashire Teaching Hospitals NHS Foundation Trust

·       University Hospitals of Morecambe Bay NHS Foundation Trust

One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.  

The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.  At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve. 

Job overview

The postholder will work as part of a cohesive team providing a 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets.

Main duties of the job

Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust.  

Will respond quickly and effectively to incidents that may occur suddenly and without warning.

 Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, 

 Frequent patient monitoring duties.  This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive

High-profile presence on wards and departments as requested by Supervisor.

 Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning

Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings.  This may also include escort to colleagues moving monies within the hospital to General Office.

Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.

 Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously.  Ensure emergency calls are dealt with immediately.

Working for our organisation

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.

Detailed job description and main responsibilities

1.  The postholder will work as part of a cohesive team providing an effective security service to the Trust.

2.  Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust. 

3.    Will respond quickly and effectively to incidents that may occur suddenly and without warning.

4.       Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.

5.   Frequent patient monitoring duties.  This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive 

6.  High-profile presence on wards and departments as requested by Supervisor.

7.   Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.

 

8.       Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings.  This may also include escort to colleagues moving monies within the hospital to General Office.

9.   Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.

10. Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously.  Ensure emergency calls are dealt with immediately.

11. Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).

12.   Respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms.

13.   Assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.

14.   Locking and unlocking of various areas within the hospital as per planned schedules or at request of Security Supervisor.

15.   There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.

16.   Challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously.

17.   Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury are reported in a timely manner to minimise risk of harm.

 18.   Complete detailed reports in a timely period following attendance at an incident.

Person specification

Essential

Essential criteria
  • Security experience
  • Ability to remain calm and professional when dealing with challenging situations.
  • Basic computer skills
  • A valid Security Industry Authority (SIA) Door Supervisor License
  • Ability to deal with volatile and unpredictable people
Desirable criteria
  • Public service or NHS Security or experience
  • Ex-Military or Police
  • SIA Public Space Surveillance (CCTV) License
  • Math’s & English qualification

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jonathan Moores
Job title
PFI contract & Performance Lead
Email address
[email protected]
Telephone number
01254733034
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