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Job summary

Main area
Volunteer
Grade
Volunteer
Contract
Voluntary: Volunteer
Hours
to be discussed
Job ref
351-VS-PEN20
Employer
Lancashire and South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Daisyfield Mill
Town
Blackburn & Nelson
Salary
Volunteer
Closing
22/10/2026 23:59

Employer heading

Lancashire and South Cumbria NHS Foundation Trust logo

Family and Friends Test (FFT) Volunteer

Volunteer

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

  • Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
  • Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
  • Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Job overview

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. We currently have volunteer roles available supporting us at Daisyfield Mill in Blackburn and Pendle House in Nelson.

As volunteer expenses are limited to a 20 mile round trip, we are unable to proceed with applications if you live to far from the location you are volunteering for. To apply for this role you must have the Right to Work in the United Kingdom and reside in the local area. Applicants must be 18 and over to apply for this role.

Main duties of the job

This volunteer role is to support the Community Mental Health Teams with completion of Friends & Family Test (FFT) feedback. This feedback is important to the Trust as it helps us plan how we deliver our services by replicating what works well and improving what isn’t. The volunteer will support with sending out FFT cards to services users, assisting with collating the responses and inputting these onto the database. The volunteer will also be involved in gathering real time feedback by phoning a list of named people (who have given consent for a volunteer to contact them) and asking them the FFT survey questions listed on the form, documenting their responses and then inputting their feedback onto the database or directly inputting the feedback during the phone call. 

We have roles available at Daisyfield Mill in Blackburn and Pendle House in Nelson. Please indicate which location you are applying for.

Working for our organisation

Essential requirements for this role are:
•    Good communication skills 
•    Clear handwriting
•    Proficient IT skills
•    Ability to follow instructions
•    Willingness to help and support staff and patients  
•    Demonstrates empathy and compassion 
•    Calm manner 
•    Comfortable working in a fast moving environment 
•    Comply with all Trust Policies and Procedures in relation to information governance and confidentially

A Standard DBS is required for this role, and there is no cost to a volunteer for a DBS application.

Detailed job description and main responsibilities

Applicants must be 18 and over for this role. To apply for this role please use this link MyImpactPage - PEN20 - Family and Friends Test Volunteer in Blackburn & Nelson , or contact the Volunteer Service for an alternative method.  Please read the attached Role Description, or email main contact, for further information on this role. Please do not apply for this role via Trac.

 

Person specification

Requirements

Essential criteria
  • See Role Description

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Clare.Tetlow
Job title
Service Manager
Email address
[email protected]
Additional information

Volunteer Service

Email - [email protected]

 

 

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